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ROLE: This role will work closely with global revenue operations, sales, marketing, finance customer experience and other business teams to design and implement Salesforce solutions that meet our business requirements and drive growth in the CRM Technology & Data Management function. The ideal candidate will have a deep understanding of Salesforce architecture and design, as well as experience leading complex Salesforce implementations. In addition, this role will participate in the full software development lifecycle, including requirements gathering, design, development, testing, and deployment. The Salesforce Architect will have excellent communication and interpersonal skills, with the ability to work effectively with business stakeholders and technical teams, contractors and consultants. This is an exciting opportunity to work with a dynamic and innovative team and make a significant impact on the success of the organization.

RESPONSIBILITIES:

• Collaborate with Sales and Service Product Owners to understand business requirements, assist in refining user stories and recommend appropriate Salesforce technical solutions.

• Analyze necessary business requirements and create technical designs based on Salesforce “best practices” and principles of scalability and information security.

• Optimize Salesforce Design and end-to-end Technical Architecture including Sales Cloud, Service Cloud, Experience Cloud, App Exchange Products and Integrations with other applications.

• Participate in solution design sessions, share potential alternate approaches, evaluate technical impacts, and provide sizing estimates for user stories.

• Conduct code reviews with Salesforce Developers, manage technical debt and Salesforce systems upgrades.

• Be a leader on our Agile team and actively participate in all Agile related meetings and activities.

QUALIFICATIONS:

• Salesforce certifications, such as Certified Technical Architect or Certified Application Architect are required.

• 10+ years as a Salesforce architect with strong understanding of Salesforce.com best practices and functionality across Sales Cloud, Service Cloud, Marketing Cloud, Pardot and Experience Cloud.

• Strong Expertise and multi-year experience with Jira and Confluence Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards to achieve critical business objectives.

• Creative and analytical thinker with strong resourceful problem-solving skills including managing complex and phased projects with passion and a commitment to success.

• Excellent interpersonal communication skills and demonstrated 5+ years serving and supporting U.S., Europe and global business Salesforce users.

• Excellent verbal and written communication skills to respond, interact and problem solve for business teams including revenue generating roles.

• Demonstrated ability to provide direct actionable instruction and support audiences of varying technical backgrounds with clarity and accountability across the global user community of Nielsen associates.

• Self starter, works well independently and in collaborative team environments.

• Excellent Google suite skills

• Quarterly weekend hours required to support application upgrades and releases.

• Required Agile related certifications, such as Certified Scrum Master Certification and or Certified Program Manager