Job Information
Cisco Renewal Manager in Mumbai, India
ThisThis role resides in the Customer Experience organization, one of Cisco's fastest-growing teams that deliver profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions.
What You'll Do
Achieve sales objectives including quota and efficiency requirements and other key performance indicators as determined by sales management.
Focus on current customers and / or partners sales in an effort to consult and sell specified renewal product / service options including multiyear and coterminous service renewals. May deal with multi-national / global renewals.
Support the pursuit and closure of an annuity renewal emphasizing the value of services. This includes, but is not limited to, maintaining IB data and general sales requests.
Increase penetration through cross / up-selling based on the understanding of the customers' landscape and the ability to recommend improved and / or complementary solutions.
Collaborate cross functionally (coordinated sales, inside sales, channels, delivery, operations, and partners) to build credibility, earn trust and provide a single customer facing solution and view.
Responsible for accurate forecasting and management of the deal through the entire lifecycle (prospecting, deal creation, close, booking, execution). Tools such as [1] Salesforce.com, Cisco Ready Connected Experience, My Deal Manager, Cisco Commerce Workspace, and CCW-R will be used during this process.
Strong interlock relationship with the CX Customer Success Adopt / Expand team and the CX Platform Connected Digital Interactions team, and demonstrate associated systems, processes and tools.
Interprets and applies install base data to produce an accurate renewal list by customer / partner on a quarterly and annual basis and drives that information into the sales motions.
Owns overall communications and coordinates quoting and ordering customer concerns.
Customer Engagement and Accountability:
May be aligned directly to an account or deployed geographically and / or based on team coverage and assignment; may sell both directly and through / with partners.
Pro-actively engage with customers / partners on their renewal opportunities 120 days before renewal date.
Spends > 50% of time in contact with customer; mainly interacts with IT, LOB, and key decision makers.
Spends 25% - 50% of their time building awareness to assess customers' landscape / inventory in an effort to cross/up-sell.
Who You Are
• Strong analytical skills to provide Cisco partners and customers with insights into their business.
• The ability to lead and prioritize multiple "critical" issues.
• Ongoing self-development of skills and Cisco Service and Product knowledge where appropriate and taking part in organized training courses when applicable. Uses skill development and business knowledge to increase the efficiency of the team.
• Maintains effective work behavior in the face of pressure and setbacks. Optimally adapt to changing demands and conditions. role resides in the Customer Experience organization, one of Cisco's fastest-growing teams that deliver profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions.
What You'll Do
Achieve sales objectives including quota and efficiency requirements and other key performance indicators as determined by sales management.
Focus on current customers and / or partners sales in an effort to consult and sell specified renewal product / service options including multiyear and coterminous service renewals. May deal with multi-national / global renewals.
Support the pursuit and closure of an annuity renewal emphasizing the value of services. This includes, but is not limited to, maintaining IB data and general sales requests.
Increase penetration through cross / up-selling based on the understanding of the customers' landscape and the ability to recommend improved and / or complementary solutions.
Collaborate cross functionally (coordinated sales, inside sales, channels, delivery, operations, and partners) to build credibility, earn trust and provide a single customer facing solution and view.
Responsible for accurate forecasting and management of the deal through the entire lifecycle (prospecting, deal creation, close, booking, execution). Tools such as [2] Salesforce.com, Cisco Ready Connected Experience, My Deal Manager, Cisco Commerce Workspace, and CCW-R will be used during this process.
Strong interlock relationship with the CX Customer Success Adopt / Expand team and the CX Platform Connected Digital Interactions team, and demonstrate associated systems, processes and tools.
Interprets and applies install base data to produce an accurate renewal list by customer / partner on a quarterly and annual basis and drives that information into the sales motions.
Owns overall communications and coordinates quoting and ordering customer concerns.
Customer Engagement and Accountability:
May be aligned directly to an account or deployed geographically and / or based on team coverage and assignment; may sell both directly and through / with partners.
Pro-actively engage with customers / partners on their renewal opportunities 120 days before renewal date.
Spends > 50% of time in contact with customer; mainly interacts with IT, LOB, and key decision makers.
Spends 25% - 50% of their time building awareness to assess customers' landscape / inventory in an effort to cross/up-sell.
Who You Are
• Strong analytical skills to provide Cisco partners and customers with insights into their business.
• The ability to lead and prioritize multiple "critical" issues.
• Ongoing self-development of skills and Cisco Service and Product knowledge where appropriate and taking part in organized training courses when applicable. Uses skill development and business knowledge to increase the efficiency of the team.
• Maintains effective work behavior in the face of pressure and setbacks. Optimally adapt to changing demands and conditions.
References
Visible links
https://Salesforce.com
https://Salesforce.com
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
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