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Platform Engineer ServiceNow

Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!

Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at www.astellas.com .

This is a remote position and is based in India. Remote work from certain states may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines. Candidates interested in remote work are encouraged to apply.

Purpose and Scope:

As a Platform Engineer of a team of individuals in a specific area of digital expertise, you will be a crucial player in driving our digital initiatives forward in our agile organization. Our agile operating model consists of two components – Digital Capability and Digital Execution. Digital Execution are about aligning multiple missions around business goals and facilitating collaboration on a larger scale. Digital Capability, on the other hand, focus on the growth and development of individuals within a specific expertise area. This dual structure enables us to scale agile practices efficiently while maintaining a focus on both product development and individual skill enhancement.

An Enterprise Business Platforms Engineer focuses on the development, deployment, and integration of software platforms that support our business processes and operations. This role involves a blend of technical expertise, business acumen, and a deep understanding of the specific platforms that drive business functions such as ServiceNow for ITSM, CMDB, Virtual Agents, and Service Catalog, CSM, iHub, Gen-AI, HRSD/EC Pro. The goal is to ensure these platforms are optimized to support business goals, enhance efficiency, and drive growth.

You will be at the forefront of implementing innovative solutions and will have the opportunity to work on cutting-edge technologies in your field.

Responsibilities and Accountabilities:

• Platform Development and Configuration: Design, develop, and configure business platforms to meet the specific needs of our organization. This could involve programming, configuring settings, and integrating various software solutions.

• System Integration: Ensure seamless integration between different business platforms and systems (e.g., integrating Aravo and ServiceNow systems) to enhance data flow and business processes.

• Performance Monitoring and Optimization: Regularly monitor the performance of business platforms, identify bottlenecks, and implement optimizations to improve efficiency and user experience.

• User Support and Training: Provide technical support to platform users, resolve issues, and conduct training sessions to ensure users can effectively utilize the platforms.

• Initiative Execution: Actively participate in and contribute to various initiatives, applying your specialized skills to achieve the objectives and expected Value. Contribute to the ongoing realization of Value from these enterprise platforms through continuous integration and deployment.

• Collaboration: Work collaboratively with team members within the subdivision and across other digital and business units.

• Continuous Learning: Engage in continuous learning and professional development to stay abreast of the latest trends and technologies in a specific area of expertise.

• Innovation: Contribute innovative ideas and approaches to enhance project outcomes and digital capabilities.

• Reporting: Regularly report on the progress of the various Value Teams and outcomes to your Capability Lead and team members.

• Problem-Solving: Employ analytical and problem-solving skills to overcome project challenges and deliver effective solutions.

• Quality Assurance: Ensure the highest quality and consistency in the work delivered.

Qualifications:

Required

• Bachelor’s Degree in computer science, information technology, or related field (or equivalent experience.)

• Minimum 7 years as a solution-driven professional in ServiceNow solutions.

• ServiceNow Mainline certifications across multiple ServiceNow products are expected.

• Experience and ability to design and deliver comprehensive enterprise-level ServiceNow solutions across ITSM, ITOM, Virtual Agents, and Service Catalog modules.

• Delivered solutions for at least 1 other area from the following: ITAM, APM, CSM, and HRSD/EC Pro.

• Azure DevOps integration experience.

• Develop dashboards and monitoring metrics, KPIs and service levels, providing data and reports

• Experience with ServiceNow transformation programs e.g., moving a single ServiceNow Portal, consolidating virtual agents,  

• Support system deliverables and provide technical feedback during internal and external vendor audits.

• To provide technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices.

• Assessing architecture and solution designs to support stakeholder objectives, including alignment with ServiceNow implementation best practices, and staying OOTB.

• Excellent communication skills, both written and verbal.

• Demonstrable experience in Agile methodology and mindset.

• Strong understanding of ITIL frameworks

• Experience within the Life Sciences/ Pharma industry is preferable, but other complex and highly regulated industry experiences will be considered.

*LI-CH1

Category PlatformX

Astellas is committed to equality of opportunity in all aspects of employment.

EOE including Disability/Protected Veterans