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Your day at NTT DATA

The Managed Services Cross Technology Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.

This role may also contribute to / support on project work as and when required.

What you'll be doing

Job Requirement:

• 2 years industry experience in a network operations/support environment;

• Cisco CCNA;

• Knowledge on ITIL framework;

• Technical ability to provide 1st level network monitoring;

• Technical ability to provide basic fault finding and fault escalation;

• Good understanding of incident management activities;

• Good ability to follow and documented operational processes;

• Basic understanding of Ethernet, Spanning Tree, TCP/IP, Routing (RIP, EIGRP, OSPF, BGP);

• Basic understanding of IOS and CatOS;

• Experience with ticket management and change request management systems;

• Experience with network monitoring / management tools/ analysis tools;

• Experience with liaising with carriers and vendors for faults; and

• Good communications and interpersonal skills.

• Knowledge on Cisco ACI will be added advantage

Qualification: B.E / B.Tech. / MCA with CCNA or equivalent certification

Desired Experience:

Hands on experience with networking, routing, switching is necessary with minimum 2 years of relevant experience.

Knowledge on Cisco ACI will be added advantage

Network engineer with basic networking technology skills; Excellent understanding of cross platform technologies; and should be familiar with Cisco based technologies and products.

(working hours 24x7, shift based)

Knowledge, skills, and abilities required:

Must be a pleasing personality with effective spoken and written communication in English and well in documentation. Must be good team player.

Workplace type :

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.