Experience Inc. Jobs

• Main Responsibilities

• Lead the Region - Customer Service & Operation process to drive business growth for all GBUs, Channels,

• Manage the Order-to-Cash cycle, Customer Engagement and Projects,

• Enhance the process maturity on Performance, Tools & Relationship,

• Ensure compliance to Trade Strategy, Country Regulation, Group mandatory controls and Patient / Customer Centric approach

Operation & Compliance

• Ensure the smooth execution of the order-to-cash cycle in full conformity with the Supply Chain Management Standards of the Group (cut off, tariff, sales terms and conditions)

• Set out and follow the performance objectives through the dashboards (customers’ service, cost to serve).

• Ensure the execution of the credit policy defined with the Financial and Controlling Director

• Ensure the sharing and reliability of information related to Customer within the organization (Demand Planning, Physical distribution, Sales, Controlling)

• Ensure compliance to Demand-To-Cash mandatory controls

Customer Engagement

• Ensure the alignment of the catalogue and product information between the GBU & Customer.

• Ensure that the processes (supply, returns etc) are aligned between the customer & GBU and define a dashboard with the shared indicators.

• Identify the risks of shortages and limit its impacts, Coordinate the information sharing on cruising products, promotions and launches between the sales team and the customer.

• Animate regular supply chain meetings with the Customer.

• Follow the stock in trade and propose actions for optimization.

Performance & Projects

• Monitor supply chain performance and drive improvement projects (Performance, Tools & Relationship)

• Develop the collaboration with our customers (data exchanges, shared KPIs, flows optimization, cost follow-up, OSA, stock in trade, B to B portal etc.)

• Implement global, local “customer care” best practices

• Experience : Minimum 5 to 7+ years in customer service and logistics in Pharma industry

• Soft skills : Team player, strong interpersonal and stakeholder engagement skills

• Technical skills : Analytical & Problem solving, Process, Systems and tools exposure, Project management with hands-on experience of SAP and Excel.

• Education : Graduate (Commerce / Science / Engineering)

• Languages : Fluency in written & spoken English & Hindi

Pursue progress , discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) !

Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.

With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo)

As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.

All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)