Experience Inc. Jobs

Floor Manager

Job ID

182257

Posted

04-Sep-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Mumbai - Maharashtra - India

Duties & Responsibilities:-

• Supervise and manage shopping mall operations incl. property management, tenant management, customer service, contract services such as Facility management, cleaning, security, maintenance, etc.

• Ensuring smooth day-to-day functioning of the shopping mall, facilitating good environment for retailers business activity and pleasant shopping environment for customers

• Handle the day to day operations in the Mall ensuring operations are kept up to the highest quality standards in order to meet all tenant and customer requirements.

• Coordinate mall team and contractor employee works to oversee daily operations incl. maintenance, security & cleaning, pest control, waste collection, mall administration and customer service

• Conduct tenant orientation meetings for the entire Mall, covering emergency procedures, communication systems and other security procedures relating to the tenants of the Mall.

• Maintain a strong working relationship with all departments of Mall.

• Taking part in safety briefings and giving briefing to agency staff

• Managing of day to day facility management

• Negotiations with vendors on mall servicing

• Management of Mall services

• Coordination with technical team on running of the services

• Answering all the queries via phone, messages, and email

• Doing store Audits and making reports of the same

• Maintaining and upgrading all retailer’s data

• Logging of complaints and coordination with other team members to close complaints

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)