Experience Inc. Jobs

DESCRIPTION

Job Summary:

Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site.

Key Responsibilities:

• Establishes and develops productive customer relationships, ensuring prompt and efficient attention to customer needs.

• Applies specialized tools and follows documented procedures to diagnose and complete complex repairs at customer sites.

• Conducts preventative maintenance activities as per documented schedules and standards on engines and related components in the field.

• Escalates unresolved issues to product specialists or supervisors.

• Coaches and develops technicians/apprentices, providing work direction and reviewing repair plans and parts lists.

• Completes required documentation, including service worksheets, timesheets, warranty claims, and quality documents, via handwritten forms or business systems.

• Identifies additional sales and service opportunities with customers.

• Completes training in line with skill and business requirements.

• Maintains service vehicle and tools for cleanliness and proper operation.

• Ensures adherence to all relevant Health, Safety & Environmental policies and procedures, reporting any issues or incidents to site management and supervisors.

RESPONSIBILITIES

Competencies:

• Communicates Effectively : Tailors communications to meet the unique needs of diverse audiences.

• Customer Focus : Builds strong customer relationships and delivers customer-centric solutions.

• Develops Talent : Mentors others to achieve career and organizational goals.

• Manages Complexity : Analyzes complex information to effectively solve problems.

• Manages Conflict : Resolves conflict situations effectively with minimal noise.

• Self-Development : Actively seeks new learning opportunities through formal and informal channels.

• Health and Safety Fundamentals : Proactively promotes health and safety behaviors to contribute to an injury-free workplace.

• Diagnostics Application : Develops troubleshooting plans based on customer complaints and validates successful repairs.

• Electronic Service Tool Application : Utilizes appropriate hardware and software tools to diagnose and resolve service issues.

• Engine Systems Interactions : Analyzes the interactions of electrical and mechanical systems to diagnose and repair issues efficiently.

• Product Repair and Maintenance : Repairs and maintains mechanical/electrical products following guidelines to ensure quality repairs and cost efficiency.

• Service Documentation : Captures and verifies technical information to maintain accurate service records.

• Technical Escalation : Utilizes resources and escalates issues for seamless resolution and customer satisfaction.

• Values Differences : Leverages diverse perspectives to enhance organizational performance.

Education, Licenses, Certifications:

• Apprentice Trained Engine Technician (Preferred)

• Vocational diploma from a relevant technical institution

• Locally valid driving permit

• Licensing may be required for compliance with export controls or sanctions regulations

QUALIFICATIONS

Experience:

• Significant field service work experience

• Expert-level knowledge of and experience with engine products

• Customer service experience

• Experience providing technical advice and coaching to junior technicians (preferred)

Skills/Knowledge:

• Proficient in supporting Control Panel business, Data Center Panel services, and new projects such as Grid Sync.

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Technician

ReqID 2408764

Relocation Package Yes