Citigroup End User Computing Quality Assurance Junior Analyst, C10 in Mumbai, India
The EUC Quality Assurance Senior Analyst will provide ongoing assurance that FRSS EUCs reliable, accurate, and timely.
The incumbent will:
o Conduct daily quality assurance reviews for low complexity EUCs to identify gaps against accuracy, timeliness, and reliability measurements
o Perform assessment of EUC controls - Review of the EUC controls to assess compliance with the EUC control requirements described in the EUC Standards.
o Utilize sampling methodology to determine EUC and related quality control issues
o Apply testing criteria to identify EUC errors and control fails or gaps
o Research, identify, and escalate failed controls and lead timely root cause analysis leveraging tacit knowledge of quality assurance and EUCs
o The incumbent will operate independent from the teams which own and operate the EUCs
o Prepare clear, concise and accurate documentation, reports of work performed and other written materials
o Ensure departmental processes and procedures are kept current
o Work closely with EUC owners and quality assurance analysts in other FRSS centers (Tampa, Costa Rica, Mumbai and Manila)
The successful candidate will utilize critical thinking and analytical skills and have a good understanding of quality control concepts
o Proficient in Excel, Macro, and VBA coding
o Incumbent should have 3-5 years of experience in finance, accounting, or risk within the financial services industry.
o In depth knowledge of Quality Control, Assurance, or EUC required.
o Experience at a large financial institution preferred
o Strong knowledge of financial products
o CPA, CA and/or Audit experience would be a plus
o Knowledge of management reporting preferred
o Knowledge of EUC and reporting preferred
o Understanding of current accounting principles, policies and financial institution regulatory reporting
o Exceptional analytical skills, combined with an ability to deliver analyses in a concise and logical manner including on complex products
o Experience in working in operations unit requiring coordination across multiple regions and business segments
o Must have strong diplomacy and communication skills (oral and written) to clearly articulate findings, defend point of view amongst various groups, and present to senior management
o Strong Microsoft Office skills including Microsoft Excel as PowerPoint to develop reports/presentations
o Ability to multi-task and manage to project plan, demonstrating independent leadership skills
o Strong understanding and appreciation of internal control environment, reporting, and metrics is required
o Proven ability to make decisions, lead meetings, and operate with minimal supervision
Job Family Group:
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