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Citigroup Assistant Vice President - Data Analysis & Quality Assurance System Admin - Credit Risk - Mumbai in Mumbai, India

The role of Citi’s Institutional Credit Management (ICM) function is to provide integrated, end-to-end, management of wholesale credit and counterparty risk within the first line of the bank. Wholesale Credit Risk In-Business Quality Assurance is an integral part of the ICM organization.

The Wholesale Credit Risk In-Business Quality Assurance function (In-Business QA) verifies that established Standards and Procedures for Wholesale Credit Risk management are followed and consistently applied across first line of defence. WCR In-Business QA staff are independent of the activities performed by WCR first line businesses that they review. Quality Assurance activities are performed on controls after the completion of Wholesale Credit Risk activities by the first line. Management uses the results of the Quality Assurance Reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of Wholesale Credit Risk. The results from the QARs help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

This role reports directly to the WCR In-Business QA Head of Process & Operations and is part of the wider WCR IBQA Practices Team which manages the methodology, process, technology, reporting and governance infrastructure of the In-Business QA function.

Key Responsibilities

The overall objective of this role is to support Practices Team leadership in the definition, development and implementation of QAR operational procedures and solutions to ensure that In-Business QA:

  • Performs in accordance with In-Business QA standards and operating procedures.

  • Is perceived by its stakeholders as adding value and improving conformance with WCR standards and processes across the first line of defence.

Specific responsibilities of the role include :

  • Assisting in the development and implementation of procedures, guidance and solutions which form the basis for rigorous, comprehensive In-Business QA processes.

  • Establishing performance metrics to contribute to the delivery of a best-in-class In-Business QA function.

  • Helping manage In-Business QA policies, procedures, risk assessment and controls, bringing a systematic, disciplined approach to drive effective QA coverage and standards across the wider WCR IBQA team.

  • Helping promote knowledge sharing and innovation and thus promulgating best practices across IBQA.

  • Assisting the periodic assessment of In-Business QA practices to support continuous improvement of technology, processes and procedures, reflecting :

  • Lessons learned from peer reviews of QAR working paper

  • Analyses of established performance metrics and trend dat

  • Feedback from IBQA staff and key business stakeholders.

  • Supporting the In-Business QA Practice Team in producing reports and analyses and identifying and escalating issues through the accurate, precise and consistent tracking of key performance indicators, across sites, portfolios, and teams.

  • Supporting the Global Head of In-Business QA on specific internal projects and initiatives.

  • Supporting In-Business QA Voice of the Employee (VOE) initiatives and Diversity & Inclusion initiatives.

  • Travel (less than 10%)


  • Demonstrable data gathering and analysis experience, including 3 to 5 years of experience in reporting functions, issue identification, report development and / or quality assurance and quality control.

  • An understanding of risk management and control frameworks obtained through experience in large financial services organisations.

  • An understanding of QA policies and procedures.

  • The ability to help develop and execute change programmes.

  • A grasp of issues identification, documentation and remediation within the Quality Assurance process.

  • Proven ability to design and produce complex reports.

  • Full awareness of control environment culture, including Quality Assurance and Quality Control.

Skills / Competencies:

  • Strong and evolving interpersonal skills with the ability to build relationships and exert influence with and without direct authority.

  • Good organisational skills with the ability and willingness to work under pressure and manages time and priorities effectively

  • Sound written and verbal communication skills with the ability to communicate clearly and concisely to audiences of varying levels of seniority.

  • Experience in the preparation of presentation material for senior stakeholders.

  • A willingness and ability to assist colleagues in identifying stretch opportunities to improve individual and team performance and to recognise team members based on performance.

  • An ambition to coach and mentor Analysts to help develop team strengths and address weaknesses.

  • The enthusiasm and determination to act as a culture carrier.

  • Proficient with Microsoft Office Suite (Excel, Word and PowerPoint).

  • Experience working with a variety of technology solutions in financial services organisations.


  • A BA / BSc or higher degree in a business, technical or related subject.

Job Family Group:

Risk Management

Job Family:

Business Risk & Control

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.