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Analyst, Configuration Management

Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!

Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at www.astellas.com .

This is a remote position and is based in India. Remote work from certain states may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines. Candidates interested in remote work are encouraged to apply.

Purpose and Scope:

• We are looking for a skilled Configuration Management Analyst to join our DigitalX team.

• The Configuration Management Analyst will be responsible for overseeing the configuration management process, ensuring that all configuration items (CIs) are accurately recorded and maintained in the Configuration Management Database (CMDB).

• This role will play a critical part in supporting IT service management and ensuring the integrity of IT assets.

Essential Job Responsibilities:

• Manage and maintain the Configuration Management Database (CMDB) to ensure data accuracy and completeness.

• Oversee the discovery process to identify and document configuration items (CIs) and their relationships throughout the lifecycle.

• Collaborate with cross-functional teams to gather, validate, and update configuration data from various sources.

• Conduct regular audits and reviews of the CMDB and discovery processes to ensure compliance with established standards.

• Develop and implement configuration management policies, processes, and procedures, including discovery methodologies.

• Support incident, change, and release management processes by providing accurate CI data.

• Analyze configuration and discovery data to identify trends, risks, and opportunities for improvement.

• Provide training and support to team members on configuration management and discovery best practices.

Qualifications:

Required

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Minimum of 4 years demonstrated relevant experience.

• Proven experience in configuration management, IT asset management, or related fields.

• Strong analytical skills with a keen attention to detail.

• Familiarity with ITIL framework and service management processes.

• Proficiency in using configuration management and discovery tools (e.g., ServiceNow, BMC Remedy).

• Excellent communication and interpersonal skills.

Preferred

• Experience with ITSM tools (e.g., ServiceNow, BMC Remedy).

• Knowledge of database management and SQL.

• Certification in ITIL or related frameworks.

Working Environment

• At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.

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Category TechX

Astellas is committed to equality of opportunity in all aspects of employment.

EOE including Disability/Protected Veterans