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Are you a natural collaborator with a bias toward action? Do you want not only to contribute to the big picture thinking but also bring that thinking to life? If so, this role may be right for you.

As a Senior Business Program Manager, Go-To-Market Analytics & Tools, you will focus on the performance measurement of Microsoft’s efforts to connect marketing and sales better. You will help define, enable, and automate the way Microsoft’s looks at the performance of strategic investments into its commercial business (Cloud, Security, Modern Work, etc.).

This role sits within Microsoft’s Enablement & Operations (E&O) organization responsible for designing, building, and running key levers – compensation, business performance management, annual planning, skilling, etc. – that drive the company’s commercial business. Here, you will work as part of the Go-To-Market team responsible for ensuring consistency in the way each of Microsoft’s commercial solution areas goes to market and creating clarity among the corporate stakeholders, regional leaders, and subsidiary owners accountable for execution of those plans.

With your focus on analytics, insights, and tooling, you will define business requirements – short- and long-term – to enable a connected experience across global and regional tools used to measure and manage both marketing and sales performance. You will work to put the right views into the tools central to the day-to-day running of the commercial business that yield the insights that guide Microsoft’s ongoing resourcing and investment strategy.

With your focus on top-of-funnel marketing activities that create demand and improve sales velocity, you will solicit and track feedback, manage performance, and make the adjustments accordingly. You will work in partnership with others to put in place the process and resources (tools, analytics, etc.) to enable the people spread across Microsoft’s lines of business and subsidiaries around the world to manage the marketing to sales connection better.

You will be a vital, trusted member of a tight-knit team, an exemplar of cultural alignment, that holds themselves to the highest professional standards. Broad and deep business acumen, sound decision-making, and operational excellence are core to this role. This position provides a tremendous growth opportunity for someone looking to broaden their perspective on end-to-end business execution.

Each day will be different and will require agility, teamwork, and a commitment to operate at the highest levels of integrity, trust, and respect in a learn-it-all culture. The right candidate will have the capability for program management, organizational skills, change management strategy and methodology, and executive communications. You will need to be self-directed, comfortable with ambiguity, and demonstrates proficient communication skills in a fast-paced environment while driving with high quality results.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Business Program Planning and Design

• Works with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design compliant complex programs from initiation to delivery, with minimal coaching. Produces collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met.

• Performs program landscape research and analysis (e.g., internal and/or external market, sales, delivery), forecasting, and examines business trends (e.g., customer feedback and expectations) to identify audience size and program scope, stay current, agile, and competitive. Understands overall business goals, objectives, and strategies, as well as short- and long-term business priorities. Understands and identifies current program risks, impact, and mitigation plans.

• Defines and tracks the success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs], such as quality, adoption, usage, impact, effectiveness) for the program.

Business Program Evaluation and Improvement

• Utilizes direction and strategy from leadership regarding business area of expertise in order to help create and execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly. Defines vision and strategy for change, broad and specific impact, and the flow of communication to the organization. Ensures buy in and adoption of the new program or change by others in the organization. Develops the collateral required to enable key stakeholders and others to be onboard. Contributes to the training, reskilling, and mapping of individuals in partnership with Human Resources (HR).

• Collects and evaluates success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs], such as acquisition, usage, impact, effectiveness, customer feedback) and uses scorecards and dashboards to monitor complex programs and ensure all activities align with business and program objectives. Uses data analytics (e.g., scenario analyses) to derive insights and training that help identify current and future program risks and mitigation plans, as well as opportunities to streamline and optimize programs based on lessons learned.

Business Program Excellence and Execution

• Defines and executes on a landing and communication plan, such as the target audience(s) and communication strategy. Leads the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Works across teams (e.g., Landing Design, Engineering, Supply Chain, Finance, Technical Program Management) to ensure all program requirements are understood and can be met.

• Evangelizes complex programs to stakeholders, partners, and customers to gain buy in. Leverages data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the program and show business impact. Adapts communication style and storytelling strategy according to audience and business needs.

Business Program Management

• Demonstrates an understanding of mapping or how systems work and impact one another. Works with and leverages other teams (e.g., Supply Chain, Engineering, Sales) to ensure program processes are rigorous and executed efficiently. Develops processes around scope and scheduled changes for programs, and communicates it to stakeholders.

• Contributes to or leads a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for complex programs. Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes.

• Embody ourCulture (https://www.microsoft.com/en-us/about/corporate-values) andValues (https://careers.microsoft.com/us/en/culture)

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement

• OR equivalent experience.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $94,600 - $183,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $122,000 - $200,500 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until September 20, 2024.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .