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The C+E Commerce team aims to streamline customer and partner interactions with Microsoft, ensuring a reliable and secure commerce infrastructure. Our Ecosystems team focuses on promoting Microsoft's products and services globally and engaging with technical communities. Within this organization, the Skilling team operates learn.microsoft.com, providing a central platform for individuals to learn, grow, and adopt Microsoft technology. Through this platform, users can access technical documentation, training, Q&A, architectural guidance, and code samples.

At Microsoft Learn, our aspiration is to be our customers' trusted way to learn Microsoft, get answers, and connect to community. Microsoft Learn is looking for a Principal Technical Program Manager to join the Skilling Program Management team, and run a team of technical program managers who own delivery for our organization’s strategic initiatives, working closely with our product and engineering teams on the end-to-end strategy, planning and execution.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

People Management .

• Deliver success through empowerment and accountability by modeling, coaching, and caring.

• Model by living Microsoft culture, embodying Microsoft values, and practicing Microsoft’s leadership principles.

• Coach by defining team objectives and outcomes, enabling success across boundaries, and helping the team adapt and learn.

• Care by attracting and retaining great people, knowing each individual’s capabilities and aspirations, and investing in the growth of others.

• Comfortable with quick to adapt, and capable of handling unexpected tasks.

• Able to hit ground running, and seamlessly integrating into meetings and taking leadership within weeks.

Planning & Execution.

• Partner with product management and other partner teams to develop hypotheses and plans for product improvement based on data-driven insights, define strategic goals, prioritize investments and features in conjunction with product management’s roadmap, and drive implementation and integration for multiple large cross-functional projects.

• Establish success criteria aligned with business objectives and execute release planning for timely delivery.

• Deeply understands the return on investment and presents it to key stakeholders.

Tracking & Communication.

• Establish and maintain a delivery and release program structure, and prepare transparent progress updates for regular leadership meetings.

• Track, coordinate, and communicate end-to-end project schedules (e.g., epics, sprint plans, milestones, timelines and releases) across multiple strategic investments, monitor delivery and release processes, ensuring stakeholder accountability.

Dependency Management.

• Take ownership of dependencies, aligning with the strategic roadmap and objectives.

• Ensure alignment on investments, including tradeoffs, adjustments, and improvements as feasible.

Issue Resolution & Risk Management.

• Proactively identify and address blockers, escalate issues, and mitigate project risks.

• Makes adjustments or course corrections when projects are not aligned to schedules or goals.

Technical Coordination & Compliance Standards .

• Partner with engineering to design integrated customer solutions for technical needs and ensure compliance with performance, security, privacy, and Responsible AI standards.

Team Productivity & Support.

• Maximize team productivity and ensure successful delivery through guidance and mentorship.

• Foster a culture of continuous improvement within the team.

• Embody ourCulture (https://www.microsoft.com/en-us/about/corporate-values) andValues (https://careers.microsoft.com/us/en/culture)

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree AND 6+ years’ experience in engineering, product/technical program management, data analysis, or product development

• OR equivalent experience.

• 4+ years people management experience

• 3+ years proven track record of driving cross-functional collaboration and delivering complex projects on time and within budget.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications

• Bachelor's Degree AND 10+ years’ experience in engineering, product/technical program management, data analysis, or product development

• OR equivalent experience in the software industry

• 4+ years people management experience

• 8+ years’ experience managing cross-functional and/or cross-team projects.

• 2+ years of experience reading and/or writing code (e.g., sample documentation, product demos) or creating system architectures.

Technical Program Management M5 - The typical base pay range for this role across the U.S. is USD $133,600 - $256,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $173,200 - $282,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until May 2, 2024.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .