Experience Inc. Jobs

Customer and Partner Engagement Manager

Each day is different in Health Life Sciences Public Industry (HPSI) headquarters (HQ) office. This role requires an individual to be self-motivated and self-directed, comfortable with ambiguity, and excellent at communicating in a fast-paced environment while driving high-quality results. The HPSI HQ Office requires team members to uphold the team’s philosophy of operating with the highest level of integrity, inclusivity, and trust.

The role reports to the HPSI Chief of Staff. Coordination with others is essential to drive high impact engagements, in both planful and dynamic ways. Effective partnership in this tight team is important for success.

This role is responsible for maximizing the impact of the HPSI CVP through deep engagement with customers and partners and identifying breakthrough opportunities. A successful candidate can generate operational efficacy that facilitates customer engagements in collaboration with related teams and individuals. You will engage with 300-500 account teams in a fiscal year. Through that engagement, you’ll need to establish a strategic view on customer and partner engagements and guide the prioritization of the HPSI CVP’s time with customers and partners

Responsibilities

Key responsibilities

• Persist the established customer engagement strategy and execution model for the HPSI Corporate Vice President (CVP) - aligned to the team's strategy, goals and objectives. This includes persisting and improving the criteria and triage process for directing ownership of customer engagement activities.

• Run the rhythm to support executive sponsored accounts, which includes continuing and improving the current process, solid customer plans with clear objectives, collating and providing strategic customer insights and efficient tracking of actions that will contribute to direct business and customer impact

• Coordinate and manage to closure all customer issues directed towards the HPSI CVP including conducting due diligence across field sales and engineering teams, organizing resources to resolve, preparing and summarizing info to the leader, engaging the right owners or Subject Matter Experts (SMEs) who should take execution ownership of resolving the issues.

• Plan and support customer and partner visits to the Microsoft Executive Briefing Center where the HPSI CVP is engaged. Ensure the engagements are appropriately leveled and supported with content and insights that address the team’s and the customer’s most critical and strategic priorities.

• Maximize customer, partner, and field engagements undertaken by the HPSI CVP during while traveling including aligning with local teams and stakeholders to prepare for site visits, prepping the leader and driving follow up actions an up actions and communications.

• Coach HPSI account teams on executive engagement strategy, including overseeing all requests from HPSI accounts for SLT.

• Manage the community of HPSI customer engagement managers, including thought leadership for the role and process and tool standardization and improvements.

• Actively participate in the America’s Team’s Customer and Partner Engagement community, representing HPSI, and leading the Education, Federal, Healthcare and State and Local Government (SLG) teams.

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles

• OR equivalent experience.

Additional or Preferred Qualifications

• Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 10+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles

• OR Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 7+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles

• OR equivalent experience.

• 8-10+ years' experience in customer or partner facing roles in field or other sales strategy roles; staff experience a plus

• Demonstrate an understanding of customer interactions, ability to balance customer and internal priorities in proposed engagement strategies that deliver tangible business outcomes

• Business maturity and experience working with senior executives, and the ability to work independently but seek guidance, coaching and assistance from both direct leadership and the Americas President as needed

• Understanding and respect for the complexity of a Microsoft seller’s job

• Ability to keep track of many things at once.

• Exceptional messaging and writing skills 

• Superb attention to detail and accuracy in all communication deliverables 

• Cross-group collaboration skills and ability to drive coordination across all levels and stakeholders 

• Track record of program management and ability to manage and deliver multiple projects simultaneously, drive work-back plans

• Thrive in a fast-paced, ambiguous and continually evolving environment with the ability to adapt plans and approaches real-time 

• Understand Microsoft’s commercial business solutions, including customers and the partner ecosystem

• Willingness to step in to cover for other staff colleagues by taking on activities or initiatives not directly related to the customer engagement portfolio, but that could be stretch assignments and growth opportunities

Business Management IC6 - The typical base pay range for this role across the U.S. is USD $129,200 - $273,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $162,000 - $299,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until January 10, 2025.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .