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We are looking for a highly motivated, experienced and passionate Cloud Solution Architect (CSA) focused on M365 and Modern Work to join our Worldwide Public Sector Team . As part of this role, you will be responsible for technical customer engagements, working in the most challenging and exciting projects, helping our public sector customers make the most out of their cloud investments while getting their workplaces secure and ready for AI innovation. This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue resolution to remove customer technical obstacles and adoption challenges. You will work with select public sector customers to lead deep technical architecture discussions with senior Executives, Enterprise Architects, Platform Engineers and Developers. You will collaborate with a variety of internal and external teams to oversee implementation projects, ensuring technical blockers are timely removed and identifying new cloud transformation opportunities along the way.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Customer Obsession

• Is the Chief Technical Office (CTO)-level leader who drives technical leadership and executive engagement across M365 and Modern Work. Develops and expands existing impactful relationships with customer and partner architects, C-level technical decision makers (TDMs), and business stakeholders for large and high-impact customers/partners (to the extent that the customer/partner will call for consultation without being prompted).

• Provides direction to TDMs and builds the bridge between TDMs and business decision makers (BDMs). Uncovers, aggregates, and synthesizes data about customer/partner business, complex technical requirements and issues (e.g., involving great length or tenacity to resolve), and various technical strategies being proposed.

• Addresses requirements/issues/strategies with win-win technical Zero Trust architecture(s), and demonstrates and proves the capability and value of those solutions through design collaboration sessions with the customer/partner. Contributes to and understands how work aligns with customer's success plans and proactively anticipates and delivers customer outcomes by developing strategic partnerships with internal teams. Supports customer skilling by leading discussions on technical delivery with other internal and external stakeholders as a technical domain expert to influence customer readiness.

• Business Impact

• Use the Microsoft Cloud Adoption Framework to accelerate our customers’ cloud journey through proven practices and practical recommendations.

• Ensure the quality of our customers’ cloud workloads leveraging the 5 pillars of the Microsoft Well-Architected Framework: Security, Operational Excellence, Cost Optimization, Performance Efficiency, and Reliability.

• Identify resolutions to issues blocking go-live of customer success projects by leveraging technical subject matter expertise.

• Ready our customers Modern Work environments for AI adoption at scale.

• Apply Enterprise Architect mindset to collaborate across domains / solution areas and attach technical priorities to business outcomes.

• Technical Leadership

• Demonstrate Self Learner mindset (learn it all vs know it all) through continuous alignment of individual skilling to team/area demands and WWPS goals​

• Engage in relevant communities to share expertise and learn from others to help accelerate your customers transformation journey

Qualifications

Required/minimum qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 10+ years experience in modern work/cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, zero trust architecture, and/or consulting OR equivalent experience.

Additional or preferred qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 15+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 12+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). 8+ years experience leading technical projects. 8+ years experience working in a customer-facing role (e.g., internal and/or external).

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .