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M365 is key to Microsoft’s cloud strategy. M365 AIOps team is looking for a highly motivated PM to drive our AIOps detection strategy and investments in making M365 the most reliable and consistently amazing service in the world. The team is responsible for providing world class detection, diagnosis and mitigation for M365 services based on AKS. Those services are large scale, running across the globe, serving hundreds of millions of users every day. Our mission is to provide highly reliable Microsoft 365 services with minimal downtime to customers.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

As a senior Product Manager, your primary focus is to design and build detection systems to predict and detect issues that impact customer experience. This includes, but is not limited to

• Reducing time to detect issues that impact customers;

• Building detection system that will enable highly precise alerts;

• Zeroing in on monitoring gaps and working with component owners to filling in the same;

• Reducing costs of running our service by increasing correlation, reducing noise and richer RCA.

Embody our culture (https://careers.microsoft.com/v2/global/en/culture) and values (https://www.microsoft.com/en-us/about/corporate-values)

Qualifications

Required Qualifications:

• Bachelor’s Degree AND 5+ years experience in product/service/project/program management or software development

• OR equivalent experience.

Preferred Qualifications:

• Knowledge of container orchestration (K8s) and management platforms.

• Strong cross group collaboration skills.

• Track record of going technically deep and quickly ramping up on new technologies.

• Ability to work independently in highly ambiguous environments.

• Preferred in expertise in monitoring and AI ops.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .