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Microsoft 365 continues to lead the cloud transformation for Microsoft, with hundreds of thousands of customers and hundreds of millions of users already on the service. More than ever, our customers are betting on the cloud and expecting Microsoft 365 to deliver an unparalleled experience on every device.

The Microsoft 365 admin center team builds the administrative experience for all Microsoft 365 commercial users. Millions of monthly active administrators and partners depend on this website to run their business and manage their tenants. We are invested heavily in modern web development, experimentation, and large scale azure services. In our team, you can learn and contribute to a broad set of features, from modern web technology, data analysis, experimentation to azure services. Our open, friendly, and agile team culture will ensure you can learn and grow fast. As we invest more in Microsoft 365, we are building a platform that can be used by other teams to plug in their administrative experiences into the same surface so our customers can get a streamlined experience. We are building UX controls and a platform based on React that can be shared and reused.

We are looking for a highly driven, self-directed, results-oriented Software Engineer II to define, drive and execute the support cost reduction effort by improving Software Engineer II self help, customer troubleshooting scenarios, and agent troubleshooting scenarios to reduce time to resolve customer issues. As a developer on the team, you will work across teams to implement the features and work needed to improve support costs and customer satisfaction. To succeed, you will work in partnership with program management and with partner teams.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Define, drive and execute the support cost reduction effort by improving self help, customer troubleshooting scenarios, and agent troubleshooting scenarios to reduce time to resolve customer issues.

• Work across teams to implement the features and work needed to improve support costs and customer satisfaction.

• Work in partnership with program management and with partner teams.

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree in Computer Science OR related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, OR Python

• OR Master's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR equivalent experience.

• Design and development experience in web and RESTful services.

• Strong problem solving skills, great teamwork, and passion to delight customers.

• Ability to motivate and work with other developers.

• Solid OOD/OOP knowledge and skill. Dot Net & C# knowledge is a plus.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .