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For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the Danaher Business System (http://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.

The Senior Field Service Engineer is responsible for ensuring a high rate of customer satisfaction through the installation, repair and preventive maintenance of assigned SCIEX products and instrumentation in applied markets customer sites in Melbourne.

This position is part of the Service team and will be located in Melbourne - Hybrid.

In this role, you will have the opportunity to:

• Performs full range of installations and repairs on SCIEX products in assigned accounts

• Interacts with Territory Specialist (and DM & RM) in support of escalations, mentoring and all other District technical needs.

• Troubleshoots and resolves difficult service situations both within assigned accounts as well as across the district and region

• Provides training and expert advice to customers and other field employees on SCIEX products

• Provides training and troubleshooting to customers on a specific range of AB products and applications.

• Develops regional account prioritization strategy with District Manager

• Interacts regularly with Applied Markets Sales reps, and FAS specially trained to support various Applied Market applications.

• Participates in the formalized, recurring communication network for assigned products.

• Maintains and enhances technical knowledge on company product lines through attendance and participation at in-house training programs, travel, telephone contact with Manager and technical specialists as well as self-study by reading trade journals, manuals and books

• Performs all administrative duties including case handling procedures, inventory management, service admin procedures, etc.

• Will work cross-functionally to address and escalate customer support issues

  The essential requirements of the job include:

• Bachelor's degree (B.S./B.A.) in Life Sciences, Engineering or equivalent experience

• At least 6 or more years of relevant Service experience in Life Science industry.

• Good track record of successful technical experience in the Life Science market.

  At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.