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Description

Robert Half is hiring!!

We are offering an exciting opportunity for a Support Project Manager/Lead based in Mt. Pleasant, South Carolina. This role involves overseeing the daily activities of the Technical Service department and spearheading the development of our service business model and organizational structure. The successful candidate will play a pivotal role in optimizing service processes, developing new service products, and ensuring high customer satisfaction.

Responsibilities:

• Oversee and manage day-to-day activities of the Technical Service department

• Develop a deep understanding of our customers' needs and our service business model

• Further develop and implement a comprehensive national technical service strategy

• Define clear milestones, introduce controlling KPIs and develop new service products and effective concepts for the Technical Outside Service

• Identify and realize opportunities to optimize and further develop all existing service processes, procedures, & post-sales support

• Actively engage within the industry to understand the customer’s market and technical challenges

• Ensure customer satisfaction and long-term loyalty by establishing customer relationships and maintaining high-quality service

• Spearhead the development or enhancement of an Internal Ticketing/Customer Messaging system

• Utilize skills in Customer Service, Organizational Change Management, and KPI Reporting to drive success in the role.

Requirements • Must possess a strong background in project management or project support roles

• Demonstrated experience in delivering excellent customer service

• Proven track record in organizational change management

• Proficient in Key Performance Indicator (KPI) reporting

• Ability to collaborate with diverse teams and stakeholders

• Excellent written and verbal communication skills

• Strong problem-solving skills and ability to make decisions under pressure

• Proficiency in using project management tools and software

• Ability to multi-task and manage multiple projects concurrently

• Exceptional attention to detail and organizational skills

• Ability to work independently and as part of a team

• Strong time management skills and ability to meet deadlines

• Bachelor's degree in a relevant field or equivalent work experience is required. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .