Experience Inc. Jobs

Job Information

Samsung Electronics America Senior UX Researcher in Mountain View, California

Position Summary

Senior User Experience Researcher

Technical professionals are defined by what they create. Samsung has the risk-taking corporate culture, strategic R&D investments, and global know-how to imagine, develop, and market products that lead the industry. Samsung’s Customer Experience Lab, located in Mountain View, California, is currently recruiting world-class researchers who share our “Innovation through passion” philosophy and thrive in a fast-paced, results-driven environment. The candidate will be a part of an innovative, user-centered approach to user experience design that will drive improvements in the architecture, usability, and visual design of Samsung software and products. Ready to re-imagine yourself? Imagine who you can become at Samsung.

We are looking for a Senior User Experience Researcher who is passionate about delivering leading-edge interactive entertainment experiences on TV and mobile devices to join our product design team. Senior UX researchers independently plan, design, and execute end-to-end research agendas from concept generation through product release. The ideal candidate will have a proven track record generating user insights, translating insights into feature requirements, conducting rigorous evaluations, and communicating findings to stakeholders. Senior UX researchers must work effectively with designers, program managers, and hardware and software engineers in a highly collaborative environment. This position demands an individual that is organized, detail-oriented, and results-driven. Strategic thinking and creativity are critical attributes. Highly polished visual and verbal presentation skills are a must.

Role and Responsibilities

Required qualifications:

  • Masters Degree in Experimental or Cognitive Psychology, Human Factors, Human-Computer Interaction, or a related field, with 6+ years of industry experience conducting user experience research. (Or a Ph.D. in one of those fields with 3+ years of industry experience conducting UX research.)

  • Extensive experience in TV/Video, mobile entertainment, social applications, and/or other consumer electronics

  • Experience planning end-to-end research strategy aligned with product planning, design, and development cycles

  • Expertise in rigorous quantitative and qualitative user research methodologies (e.g., usability testing and experimental design, heuristic and competitive analysis, surveys, analytics, A/B testing, eye tracking, diary and ethnographic studies)

  • Strong statistical analysis skills and familiarity with statistical packages used for analysis (SPSS, etc.)

  • Facility for uncovering root causes of research outcomes

  • Demonstrated ability to visualize and present rich research data simply and clearly

  • Demonstrated clear and compelling communication to external audiences

  • Has had major impacts on the UX of well-known products

  • Experience synthesizing secondary research

Skills and Qualifications

Desired qualifications:

  • Experience with advanced methods for exploring consumer behaviors and characteristics (Multidimensional Scaling, Factor Analysis, Regression Analysis, etc.)

  • Experience directing the work of researchers or multi-disciplinary team

  • Experience building and managing a sustainable base of design research knowledge

  • Experience with budget and headcount proposal and rationale

  • Experience building a research team

  • Deep understanding of TV consumers, tasks, goals and environments


  • Please visit Samsung membership (https://account.samsung.com/membership/pp) to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here (http://careers.eu.samsung.com/PrivacyNoticeforEU.html) .

  • Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Job Alerts : If you would like to be notified of new opportunities when they are posted, please click here (https://sec.wd3.myworkdayjobs.com/Samsung_Careers/jobAlerts) . You will be asked to create an account first if you do not already have one.

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.

Since being established in 1969 , Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at ( https://news.samsung.com/global/ ).