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McDonald's Senior Software Engineer, Language - McD Tech Labs in Mountain View, California

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Company Description

McD Tech Labs is the recently established Silicon Valley based technology development group within McDonald’s Corporation. Our mission is to deliver advanced technology solutions that address real-world, data driven needs in the McDonald’s Restaurant environment. We are focused on using state-of-the-art Machine Learning, AI, and related technologies along with McDonald’s unparalleled scale to completely transform the customer experience!

Job Description

We are currently looking for skilled software engineers to work directly on the in-store AI Drive Through conversational agent stack. The primary responsibility of the Core Tech SWE is to work closely with computational linguists to accelerate the pace of stable and predictable development of Natural Language Understanding, Dialog, and other language-related components of our AI Drive Through Solution. This individual will work on the core logic, log telemetry, debugging tools, and robustification of an application that will reach 10s of millions of customers per day.


  • Work with Computational Linguists and Machine Learning experts to improve Core Application frameworks.

  • Help design, implement, and improve platforms in Python for managing conversation state, dialog flow, and applying voice actions in context.

  • Build tooling to enable linguists and domain experts to easily make language and domain-related improvements, including localization.

  • Continuous Incremental Refactoring to reduce execution risk and increase development velocity.

  • Focus on firming up class hierarchies and business logic to be modular, testable, and robust.

  • Maintain the cannon of “Best Practices” including the policy judgements made around code style, documentation conventions, calling patterns, and library use.

  • Educate the engineering teams on standard methodologies, and where possible automate enforcement and migrate existing code to ensure compliance.


Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination required.

Required Qualifications:

  • BS degree in Computer Science, similar technical field, or equivalent experience

  • Quick learner and ability to quickly contribute to the team

  • 5+ years of professional experience developing software in Python

  • 3+ years of experience in Linux environments

  • Working familiarity with NLP applications and techniques

Desired Qualifications

  • MS or PhD in Computer Science, Computational Linguistics, or similar

  • Professional experience with conversational AI (chatbot, IVR, virtual assistant, etc.)

  • Professional experience with multilingual / localized software applications

Additional Information

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Requsition ID: REF657L

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.

McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.comsupportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.