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Overview

Come join the Market Development and Strategy team as a Senior Communications Manager for Customer Engagement. This team is building relationships with key customers to codify learnings, build scalable and repeatable processes, and introduce a new way of working for QuickBooks.

The successful candidate will create and engage with top-tier customer panels, communicating insights and telling customer stories across the organization To be successful in this role, you should have a proven track record of developing and executing customer engagement programs. The ideal candidate will be a creative problem solver with excellent interpersonal, communication and presentation skills.

What you'll bring

• A minimum of 10 years of experience in customers engagement and /or communications

• BS/BA degree in Communications, Marketing, Political Science, or a relevant field

• Sharp business judgment, ability to see "big picture" and to prioritize

• Passion for and demonstrated success in understanding and fulfilling internal or external customer needs; problem-solver mindset

• Superb ability to influence and motivate others, drive collaboration, teaming and resolve conflict between diverse stakeholder groups

• Demonstrated exceptional learning agility

• Executive presence, excellent verbal and written communication

• Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment

• High energy, strong work ethic, disciplined execution skills

How you will lead

• Execute on the strategy to develop and nurture a top-tier customer advisory panels. Creating an overall customer panel engagement models. Deepening strategic customer relationships.

• Scale and streamline communications and customer engagement activities.

• Capture customer insights and communicate customer stories across the organization in multiple formats (presentations, videos, messages, etc) to drive customer awareness, empathy and improvement mind-set.

• Lead, organize, and manage executive-level special projects to explore and implement changes in customer engagement across the organization.

• Contribute to codification and sharing of best practices in customer engagement across the organization.

• Monitor and evaluate program performance and customer feedback to ensure customer satisfaction.

• Develop and maintain relationships with key stakeholders, both internally and externally.

• Develop key metrics and capture and analyze data to continuously improve the impact of customer engagement.

• Establish a deep understanding of all of Intuit product offerings.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.