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Kforce Help Desk Support / Help Desk Specialist III in Mountain View, California

Kforce has a client in search of a Help Desk Support/Help Desk Specialist III in Mountain View, CA.Duties: * Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers * May also serve other IT department roles such as ensuring that all of the computers in their company's network are backed up, safe and secure * May also deploy security updates to all the systems in their companies' servers and computers to make sure they are never compromised * May be required to show staff members how to use their company's computer programs and networks and how to adhere to security standards * Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users * Coordinate with vendors to resolve problems * Add or replace memory, new keyboards, motherboards, and other components * Set up and troubleshoot domains, user accounts and software accounts * Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices * Assist customers in gaining access to various systems and servers * Provide support for remote employees using Citrix environments, VDI machines, and Avaya/Cisco/Polycom telephony * Setup and maintain shared mailboxes/distribution lists in Exchange Distribute and patch software using Casper and LANDesk technologies * Communicate call trends and challenges in daily team meetings * Take on small projects from start to finish * Keep Knowledge Base and process documentation up to date * Work closely with the team to resolve or properly close aging tickets * Manage the individual and ticket queue for the team * Minimum of an Associate's degree in a Computer Technology or equivalent from two-year College or technical school * College graduate BA/BS degree * Certifications obtained or working towards: ACMT, CCT, ITILv3, Comp/TIA * 3-5 years of Service Desk or Desktop Support experience for both PC and Mac required * Ability to troubleshoot software, hardware, and connectivity issues remotely * Ability to understand & articulate root cause on customer issues * Experience with installation, upgrade, and maintenance of software, hardware, and peripherals * Familiarity with encryption and security tools and triaging within this environment * Experience working with multiple customers face to face in a 'Walk Up Bar' type of corporate environment is preferred * Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively * Passionate about providing excellent customer service and follow-thru to completion * Familiarity supporting Mac OS X & Windows 7/10 * Previous experience with Microsoft Office is preferred * Good problem solving, diagnosis and troubleshooting skills * The ability to work under pressure in a fast paced environment is a must * Familiarity with wired and Wi-Fi Networking with Windows Active Directory * Familiarity with Exchange, AD, Software Distribution Systems, and related technologies * Familiarity with Video Conferencing support and communication technologies such as Jabber & Blue Jeans is a plus * Working knowledge of collaboration tools such as Slack, Box, Google Sheets * Familiarity with ticketing systems such as ServiceNow is a plus Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

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