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The University seeks a full-time, 12-month, Online Enrollment Counselor for its School of Graduate and Professional Studies enrollment team. This is a remote/work-from-home position. The Enrollment Counselor manages the recruitment of undergraduate and graduate students in MVNU's School of Graduate and Professional Studies. A majority of the role is to work with prospective students to move them through the admissions funnel from initial inquiry to enrollment, being their main point of contact throughout the process. The Online Enrollment Counselor is expected to secure strong numbers across all aspects of the funnel leading to enrollment through a variety of strategies. In addition, successful candidates thrive while working in a fast-paced environment and are goal oriented. 

The position reports to the Director of GPS Enrollment and is available immediately, upon appointment of a successful candidate. The University pay grade for this position is "D". A full complement of benefits are provided including a health care plan, retirement contributions and tuition assistance, each subject to associated waiting periods. The candidate will also receive generous holidays, and vacation and sick days earned on an accrual basis.  

*Responsibilities for this position include:  *

• Manage student admissions process from initial point of inquiry to registration/enrollment 
• Connect with prospective students in multiple formats including phone calls, emails, texts, appointments, etc. meeting minimum number of connections per week 
• Understand and be able clearly communicate details about each program to prospective students 
• Coordinate with the Applications Office, Financial Aid Office, Registrar, and Academic Services to manage all aspects of the recruiting process  
• Work extensively with the CRM database (Technolutions Slate) and Microsoft Office (incl. Microsoft Outlook, Excel, Word and Teams) 
• Participate in bi-annual in-person staff trainings in Mount Vernon (May and December) 
• Be available and participate in various team and department meetings throughout each week 
• Generate leads by seeking referrals from prospective students, applicants, and current students as well as other outreach opportunities (including Sonfest, Homecoming, etc.)  
• Continuously improve recruiting and process efficiencies consistent with metrics defined by leadership 
• Be available to answer 800 line phone calls, chats, and texts at least one day per week between 8 am and 4:30 pm 
• Be innovative in developing new ways to increase recruitment efforts 
• Meet enrollment goals set by supervisor and leadership team 
• Assist in coverage of other Enrollment Counselor's students periodically in the case of vacations, sick leave, etc.  
• Other duties as assigned   

*Expectations for the successful candidate: *

Evangelical Christian confession of faith and commitment to the mission of MVNU 

Bachelor's degree required 

3-5 years of professional work experience required 

Experience in recruiting, admissions, and/or sales required 

Goal oriented and results driven with a high sense of urgency and commitment to excellence 

Self-motivated, organized, and able to work independently 

Available during work hours 8:30-4, M-F to answer calls and respond to texts and emails 

Excellent communication skills (including phone and written communication) 

Proficiency in Microsoft Office (Outlook, Word, Excel, Teams, etc.) 

Proficiency in Slate preferred • Ability to maintain confidentiality concerning student information