Job Information
Central Michigan University Senior Office Specialist in Mount Pleasant, Michigan
SENIOR OFFICE SPECIALIST
Position Number: S-3519
Position Summary:
Provides telephone reception services to students, parents, and university community on behalf of the Office of Scholarships and Financial Aid (OSFA ). Assists with clerical processing of agency scholarship certifications. Assists OSFA staff with other duties as assigned.
Required Qualifications:
High school diploma or GED . Two years of qualifying experience or a combination of education and experience that equates to two years. Experience with Microsoft Word. Customer service experience. Organizational skills with strong attention to detail. Demonstrated positive interpersonal skills. Effective verbal and written communication skills. Ability to project a positive attitude. Ability to manage multiple projects and meet deadlines with accurate results. Ability to compose, proofread and edit correspondence. Ability to perform the essential functions of the position with or without reasonable accommodation.
Preferred Qualifications:
Familiarity with computers and computer systems. Demonstrated ability to carry out routine administrative functions in an independent manner. Knowledge of and experience with Microsoft Office Suite.
Duties & Responsibilities:
Performs general receptionist duties for the Office of Scholarships & Financial Aid. Schedules appointments for financial aid advisors. Provides moderately in-depth answers regarding most phases of financial aid processes. Advises callers regarding status of financial aid application. Advises callers regarding federal, state, and institutional financial aid regulations. Provides clerical assistance to OSFA administration as needed. Assists in OSFA outreach activities (i.e CMU and You Day, admissions events and scholarship competitions). Performs other duties as assigned.
Supervision Exercised:
None.
Employee Group: Office Professional
Staff Pay Level: 5
Pay Range: $14.50 - 21.33 per hour; estimated starting range $14.50 - 17.00
Division:
Department: Scholarships & Financial Aid
Position Status: Regular
Position End Date:
Employment Status: Full-Time
FTE: 1.0
Position Type: 12 month
Weekly Work Schedule: M-F, 8 am - 5 pm
Location: 1200 S Franklin St, Mt Pleasant, Michigan, 48859
Posting Ends: 01/25/2025
Open Until Filled: No
About the Department:
About CMU:
Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.
We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master's, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.
CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.
Central is home to 17 men's and women's Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.
CMU is located in Mount Pleasant, a community that blends the