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Intake Clinician - Access Center - Nights

Location: WellSpan Philhaven, Mount Gretna, PA

Schedule: Full Time

Sign-On Bonus Eligible

Remote/Hybrid

Regular

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• Full-time (80 hours biweekly)

• (4) Ten-hour days; Wednesday through Saturday; 9 pm to 7 am

• Rotating holidays

Covering:

• Mt Gretna Access Center

• Good Samaritan Hospital Emergency Department

• Ephrata Community Hospital Emergency Department

General Summary

Assists with initial triage and assessment, provides clinical oversight, facilitates the admissions process, and serves as a resource about internal and external services. Assists with security and patient behavioral management and provides crisis intervention services.

• Triages requests for service, providing prompt assistance to all requests in relation to their urgency.

• Documents all requests for service using computerized inquiry functions.

• Maintains a knowledge base of insurance/managed care processes related to pre-certifications and authorizations and completes these as required.

• Uses independent clinical assessment / judgement to make safety observation recommendations in the ED.

• Determines appropriate level of care based on the client's history, psychosocial history, clinical presentation, and funding situation.

• Instructs and assists the client and client family in completing all necessary paperwork, and witnesses signatures as necessary.

• Works cooperatively with program staff to transition the client to the program and participates in the conference call with the psychiatrist as necessary. Provides a summary of pertinent clinical information and special needs as a part of this process.

• Interacts with all clients and family members with an awareness of confidentiality requirements and patient rights issues, and sensitivity to the client's and family's level of distress and needs.

• Assists licensed individual practitioners with initial assessment of patients as they enter triage services.

• Completes all necessary procedures and/or documentation to have treatment authorized by 3rd party payers as needed.

• Completes all necessary procedures and /or documentation necessary to refer patients to other levels of care when appropriate, and / or to other types of service when needed.

• Communicates with and coordinate care with other providers or agencies who may be working with the patient including, but not limited to, the primary care physician, the school, Probation & Parole, Children & Youth, attorneys, clergy, and so forth.

• Using clinical decision-making skills, providing individual, family and group therapy in the ED setting for current ED patient caseload

• Uses independent clinical judgment and adheres to processes / standard work related to the coordination of care of Behavioral health patients.

• Maintains an awareness of community resources and provides this information to clients as requested.

• Serves as an initial contact for internal emergencies, administrative concerns, and public relations issues, and directs these contacts to the appropriate WellSpan Philhaven staff.

• Maintains an awareness of WellSpan Philhaven's admission criteria and the Mental Health Procedures Act and serves as a resource for other WellSpan Philhaven staff concerning appropriateness for admission and mental health legal requirements.

• Maintains a knowledge base of behavioral management techniques and assists in behavioral management emergencies (BERT) throughout the ED.

Physical Demands:

• Standing, Walking, Sitting, Kneeling/Crouching, Repetitive Motions, Reaching Eye /Hand/Foot Coordination - Occasionally

• Carrying/Lifting & Pushing/Pulling - Occasionally (up to 50lbs)

• Talking, Hearing - Frequently

Minimum Education:

• Masters Degree in Human Services related field required

Work Experience:

• 2 years Psychology, social work, or related field required

Knowledge, Skills, and Abilities:

• Requires interpersonal skills, both verbal and listening, to manage patient admission interaction, and to advise, counsel, and lead employees in compliance with policies.

• In addition, the ability to provide counsel on sensitive patient matters and act in a public relations capacity on various issues is required.

• Analytical ability is required to determine appropriate solutions to crisis calls and service inquiries.

• Visual ability to review and prepare written information and to observe patient behavior is required.

• Knowledge of and ability in the care and handling of patients in all age groups is required, including consideration of the special needs and behaviors of children, adolescents, adults, and older adults.

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At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email atemployment@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.