Abbott Informatics Product Sales Specialist in Moscow, Russia
Key Stakeholder Relationships:
Relevant Executives and Lab Management in top customer accounts in designated segments of Informatics, Hospital, Reference Lab, Enterprise and/or Distributor
Key Decision Rights:
Drive the sales effort for Abbott Diagnostics laboratory software solutions and related professional services, generate new business by developing and closing key customer accounts. Support all sales and renewals to maximise core diagnostics business by providing laboratory software systems and other software products as appropriate. Provide expert application knowledge and internal training programmes.
Work with the sales team to plan, prioritise sales activities and customer contact towards achieving agreed business aims
Plan and manage IT portfolio according to an agreed market development strategy
Maintain and develop existing and new customers through workflow consulting and ethical sales methods
Manage product/service mix, pricing and margins according to agreed aims
Use customer and prospect contact activities tools and systems, and update relevant information held in these systems
Respond to and follow up customer/sales team enquiries using appropriate methods
Attend and present at external customer meetings and internal meetings to develop sales opportunities and aid business development
Provision of technical information and responses for the tender and contract team; where appropriate complete tender documentation
Support the marketing activities and integrate sales efforts e.g., product launches, promotions, advertising, exhibitions, etc.
Monitor and report on market and competitor activities and provide relevant value gap reports and information to area marketing
Liaise with implementation team to ensure that our IT solutions are executed according to customer need and sales process
Provide post implementation workflow consulting to ensure customer expectations and value propositions are delivered and recognised
Achieve consistent high level of customer satisfaction
Achieve sales plan financials
Deliver incremental IT sales revenue to base business process
Ensure high levels of sales team competence as measured by training feedback
Knowledge, Skills and Abilities
Clearly comprehends the role of IT in Laboratory Medicine
IT integration experience – from 2 years
Excellent interpersonal and influencing skills
Willingness to work in cross-functional teams
Actively seeks to understand customers circumstances, problems, expectations and needs
Demonstrable track record in a customer facing post-sales support role
Must be team-oriented, analytical, highly organised, good communicator with a high level of problem solving skills.
Excellent communication skills. Ability to adapt to change.
Readiness to 50% travel
Key Performance Metrics
Customer satisfaction score (Net Promoter Score NPS)
Assists in achieving sales quota & revenue
Provides a minimum of 10 sales leads each year to the sales team
Drives TOR at customer site based on project timelines
Ensures that all IT projects are delivered within the forecasted budget
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email email@example.com
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