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Adecco is assisting a local client in the Morrisville, RTP area for a Technical Response Agent. Positions will offer 2 different shifts; they are as follow:

• Sunday-Thursday, 4:00pm – 12:00am

• Tuesday-Saturday, 4:00pm – 12:00am

Position Summary

The Technical Response Center Agent supports customers by facilitating resolution of technical problems and customer service-related issues.

Key Responsibilities

• Provide hardware, software, and networking support to customers via phone

• Provide order fulfillment support via email

• Provide support for Travel and Leisure customers via phone and email

• Thoroughly and efficiently document customer interactions while on the phone

• Place orders for replacement parts and dispatch field resources within CRM (Service Max)

• Use customer service skills to assist retail employees and consumers to provide an outstanding customer experience

• Flexibility to work evenings, weekends, and holidays

• Dependability and punctuality are a must

• This position requires onsite presence for training (approximately 2 weeks). Upon completion of training and nesting period, this position is 100% remote.

Job Requirements

Qualifications & Experience

• High School Diploma or GED Required

• Previous experience with customer service, technical support or both

• Experience with diagnostic procedures

Skills & Competencies:

• Working knowledge of Windows operating systems and PC hardware

• Knowledge of TCP/IP networking

• Experience with Salesforce CRM preferred but not required

• Excellent written and verbal communication skills

• Empathy in dealing with challenging customer situations

• Prior contact center experience preferred but not required

• Familiarity with photography and digital imaging a plus but not required

Adecco's Benefit offerings include:

WEEKLY PAYROLL!! medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Access to thousands of upskilling courses in Adecco’s Aspire Academy .

Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit: http://www.adeccousa.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records

Equal Opportunity Employer/Veterans/Disabled

Pay Details: $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance