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We are seeking a dedicated IT Support Technician to join our team in providing exceptional technical support within our healthcare organization. The ideal candidate will possess a robust blend of technical expertise and soft skills, ensuring a secure and efficient IT environment while delivering excellent customer service. This may include diagnosis and troubleshooting of all organizational software, hardware, and mobile devices. They are an escalation point for level 1 techs. Position may be assigned to any Atlantic Health facility, and hours may be modified at the discretion of Information Technology Management as necessary to provide 24/7 customer support.

Responsibilities

Uphold our commitment to customer service excellence, acting as an ambassador of the department in a professional manner  

Experience leading projects from inception to completion, ensuring timely delivery and adherence to quality standards 

Strong knowledge of end-user computing, network-based PC/workstation systems, and hardware  

Collaborating/mentoring with other members of the IT team to develop and implement new technologies 

Follow Problem Management workflows to solve complex incidents and be a key stakeholder in problem resolution and knowledge sharing  

Respond to requests for technical assistance, providing first level technical support and timely resolution or escalation of hardware and software issues 

Ensure data security and compliance with healthcare regulations 

Basic understanding application, and end user workflows  

Strong consultative and communication skills 

Strong analytical abilities and decisiveness 

Responsible for maintaining and implementation of end user technology life cycle management processes including technology procurement, refresh, and disposition 

Perform basic to moderate configuration and repair of end user equipment, peripherals and mobile devices 

Responsible for partnering with the business units supported to understand the business impact of support issues 

Restoration and migration of user data 

Video Conference room equipment support and meeting support 

Potential after-hours support requirements 

Train end users on technology best practices 

Respond to all email, phone calls and service assignments in a timely manner 

Responsible for owning and supporting various applications in the CMDB 

Responsible for managing assets information, validation and conducting audits in the CMDB  

Associate degree (preferred) or equivalent work experience

Microsoft Certification(s), or other IT related certifications preferred

Networking: Basic understanding in networking concepts to manage the growing network infrastructure within healthcare facilities

Cybersecurity: Demonstrated skills in cybersecurity to protect patient information and healthcare systems

Cloud Services: Basic understanding of cloud services and virtual desktop infrastructures, such as VDI and Citrix, as healthcare moves more services to the cloud

Soft Skills: Strong communication skills to explain technical issues in layman’s terms and active listening to understand user needs

Continuous Learning: A commitment to continuous learning and adapting to new technologies and software updates

EXPERIENCE

2+ years of experience in desktop support, preferably in a healthcare setting

Experience leading projects from start to finish preferred

ABOUT US

At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Morristown Medical Center, Morristown, NJ

• Overlook Medical Center, Summit, NJ

• Newton Medical Center, Newton, NJ

• Chilton Medical Center, Pompton Plains, NJ

• Hackettstown Medical Center, Hackettstown, NJ

• Goryeb Children's Hospital, Morristown, NJ

• CentraState Healthcare System, Freehold, NJ

• Atlantic Home Care and Hospice

• Atlantic Mobile Health

• Atlantic Rehabilitation

We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years

• Best Places to Work in Healthcare - Modern Healthcare

• 150 Top Places to work in Healthcare - Becker's Healthcare

• 100 Accountable Care Organizations to Know - Becker's Hospital Review

• Best Employers for Workers over 50 - AARP

• Gold-Level "Well Workplace": Wellness Council of America (WELCOA)

• One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine

• One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine

• Official Health Care Partner of the New York Jets

• NJ Sustainable Business

  EEO STATEMENT

  Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.