Experience Inc. Jobs

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

Join the Grand Teton Lodge Company for a season, or stay for a career at one/many of our 40+ resorts. From day one, you'll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, Employee housing, free activities, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.​

Job Summary:  

Provides legendary hospitality experiences by assisting guests with room reservations, activity reservations and offering information of the surrounding area. Exceeding our guest’s expectations is our primary responsibility. A consistently pleasant demeanor, attention to detail service, extensive phone and computer work is required.

You will assist the reservations manager in the distribution of office duties, workflow and manage phone volume. You will also help the reservation manager in the training and evaluation of new hires, in resolving guest complaints, and in booking and fulfilling group/tour contracts.

Job Specifications:  

• Outlets:  Jackson Lake Lodge

• To learn more about our locations – visit Teton Employee - Our Properties (https://www.tetonemployee.com/living-here/our-properties)

• Starting Wage: $18.75 / hour

• Skill Level: Advanced  

Job Responsibilities:

You must be committed to superior guest service and quality standards. As a team member of your department, you play a key role ensuring the team’s success and achievement of meeting and exceeding our guests’ expectations.

• Ensuring the Vail Resorts and Grand Teton Lodge Company Brand Standards are being followed in daily operations.

• Assist with overseeing the reservation department with training and building a highly engaged and productive team.

• Enter, change, and cancel reservations through phone and email requests for Jackson Lake Lodge, Colter Bay Village, Jenny Lake Lodge, Headwaters Lodge, and Cabins.

• Supports Front Office/Reservations Supervisor in implementation and adherence to all directions and directives of the Grand Teton Lodge Company and reservations team

• Helped with entering Tour Groups in V1 and being knowledgeable about tours/groups.

• Responsible for assistance in managing the activity scheduler, inventory control, and management of third-party booking websites & their inventory.

• Responsible for completing quality checks and reporting tasks to ensure the accuracy of the information in the system as well as the accuracy of the agent’s work.

• Works closely with the Front Office/Reservations Supervisor, the front desk, activities desk, sales and accounting departments with tour and transient guest accounts alike

• Responsible for resolving guest complaints and billing issues by having a thorough accounting understanding of credit card deposits/payments and check deposits/refunds

• Become knowledgeable of room amenities, room rates, activities, and area features of 4 different lodging properties and act as the main training resource for agents.

• Provide excellent guest service and be comfortable and sensitive in coaching agents in guest service

• Attention to detailed and accurate computer/paperwork is necessary

• Maintain a clean, organized and professional office

• Perform other duties as assigned by management

Job Requirements:

• Previous reservations and/or customer service experience

• Previous data processing or computer experience is required. Must be familiar with keyboard and data entry.

• Strong verbal English

• Ability to work closely with others and work as a member of the team is mandatory.

• A pleasant and professional disposition is mandatory at all times. A willingness to help individuals unfamiliar with the area is required.

• An excellent speaking voice and formal phone etiquette are necessary.

• Ability to function under heavy pressure with constant phone use, to perform repetitive tasks, and to disperse the same information repeatedly required.

• Ability to work closely with others and as a team member is mandatory.

• Ability to support the directives and direction of the company and reservations team.

• Previous supervising experience is preferred

What’s In It For You?

• FREE Housing (including linens and all utilities) or Full Hook-Up RV Sites

• FREE WiFi (where available)

• FREE National Park Pass to Grand Teton National Park and Yellowstone National Park

• FREE Participation in guest activities: Horseback rides, kayak and boat rentals, lake cruises & scenic raft tours, 200 miles of hiking trails and THE greatest perk ever – living in one of the most picturesque national parks!

• FREE Recreation Program and complimentary use of Rec Halls, Employee Gyms (Climbing Wall at JLL) and watersports equipment.

• $105/weekMeal Plan covers 3 meals/day in the employee cafeteria

Before you apply, visit http://www.TetonEmployee.com for detailed information about housing and other information you will find helpful.

We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as staff housing. www.vailresortscareers.com

The expected pay range is $18.75. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 506728

Reference Date: 01/16/2025

Job Code Function: Reservations