Job Information
Legends Hospitality Suite Attendant - PNC Field in Moosic, Pennsylvania
Description
LEGENDS
Founded in 2008, Legends is a holistic experiential services agency with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has five divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Merchandise, and Legends IQ - offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.
THE ROLE
The Suite Attendant provides exceptional guest service and is responsible for timely and efficient set up, service and break down of Luxury Suites. Must be extremely detail oriented and able to multi-task. Will be responsible for minimal cash handling and working with a POS system. Must be able to operate in a fast-paced, demanding environment efficiently. Must serve alcoholic beverages responsibly adhering to the Legends Alcohol Policy.
ESSENTIAL FUNCTIONS
Must maintain a friendly, positive attitude and a professional demeanor at all times
Fulfill the assigned opening and closing duties
Set up Suite, including utensils, beverages, food, service-ware, etc. in a timely and efficient manner
Adhere to all special instructions/requests on order confirmation including billing
Assist in the delivery of all food and beverages both pre-orders and game-day orders
Verify and set up all pre-game orders
Verify all beverage orders and beverage pars
Must have extensive knowledge of food and beverage menu, specials and services offered
Communicate with Suite Supervisors, Attendants, Runners, Chefs and Legends Management
Work as a team with fellow associates and other service departments within stadium
Identify Suite Owner/Host and introduce yourself within two minutes of arrival
Listen attentively to Owner/Host’s needs and respond accordingly
Provide guests with personal service and attention to detail that will exceed expectations
Ability to open, present and serve fine wines to guests
Take game day food and beverage orders and enter into Point of Sale system; obtain payment immediately
Check ID prior to service of alcohol – Practice responsible alcohol service
Replenish food, condiments, service-ware, and utensils, as needed
Maintain a clean, sanitary and orderly setting within the Suites
Check overall cleanliness of Suite and relay issues to the appropriate personnel
Present overall invoice of charges to Suite host/hostess and obtain appropriate signatures
Inventory beverage par and restock accordingly
Restock all plastic and paper supplies for next event
Wipe down all counters and equipment in the suite, including fridges, garbage cans, etc…
Complete assigned side jobs (pantry clean-up, etc.)
Complete closing duties and checkout with manager/supervisor
Must know the “layout” of the Suites area where you are working, (i.e. - know where the closest First Aid office, bathroom and staircase are), and be able to direct staff and guests to their designation
Must be knowledgeable of other food, beverage and retail outlets within the stadium
Must maintain personal hygiene and a well-groomed appearance standard
Perform other assignments as required by supervision
QUALIFICATIONS
Must be proactive, self-motivated, organized and the ability to prioritize as needed
Must be detail oriented
Report for scheduled events on time and report to assigned area in a timely manner
Ability to work under pressure and adapt to change quickly
Must be punctual and dependable
Must be able to read and maintain information
Must be able to perform simple mathematical calculations
Must be able to communicate effectively with colleagues, management and guests
Must be able to work a flexible schedule to meet service demand levels, including days, nights, weekends and holidays
Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training
Physical Requirements:
Able to move quickly and act on assigned duties
Ability to walk long distances and stand for extended periods of time
Must be able to stand, kneel, lift (up to 30 pounds), carry items, push carts, walk at a fast pace, and bend down
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.