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Now hiring a Support Analyst. This IT professional provides daily technical support for hardware and software systems, resolving or escalating technical issues and fulfilling service requests within SLAs. Responsibilities include troubleshooting, problem resolution, desktop and laptop imaging, inventory management, mobile device support, documentation, and report generation. They also handle severe incident remediation and train team members. Skills required include Active Directory, network monitoring, Cisco, Windows 10, Microsoft Office, VPN, Citrix, VDI, ITSM, ServiceNow, ITIL, CompTIA A+, Net+, Microsoft Certified Professional, Help desk, Customer service, Phone support, Windows 7, and Troubleshooting. Must have 5+ years of Service Desk/Desktop Support experience, Active Directory troubleshooting, ticketing experience (preferably ServiceNow), excellent customer service and communication skills, and the ability to handle high volume of requests and prioritize tasks. Preferred qualifications include basic troubleshooting for Outlook, O365, Microsoft Teams, WebEx, Cisco AnyConnect, Windows 10/11, Intune, software installs, BSOD, remote troubleshooting using SCCM, Citrix, Screenmeet, and experience with ServiceNow, Active Directory, VPN/MFA, phone queues, SCCM, Intune.

Responsibilities and Skills:

• Provide technical support and troubleshoot issues for customers.

• Answer calls and monitor self-service requests.

• Resolve issues using customer service and problem-solving skills.

• Escalate issues when necessary.

• Manage multiple priorities and meet service level requirements.

• Deliver reports and develop FAQs.

• Suggest improvements for quality and consistency.

• Handle desktop and laptop imaging, inventory management, mobile device support, documentation, and report generation.

• Manage severe incident remediation and train team members.

• Skills include Active Directory, network monitoring, Cisco, Windows 10, Microsoft Office, VPN, Citrix, VDI, ITSM, ServiceNow, ITIL, CompTIA A+, Net+, Microsoft Certified Professional, Help desk, Customer service, Phone support, Windows 7, Troubleshooting.

• Must have 5+ years of Service Desk/Desktop Support experience, Active Directory troubleshooting, ticketing experience (preferably ServiceNow), excellent customer service and communication skills, and the ability to handle high volume of requests and prioritize tasks.

• Preferred qualifications include basic troubleshooting for Outlook, O365, Microsoft Teams, WebEx, Cisco AnyConnect, Windows 10/11, Intune, software installs, BSOD, remote troubleshooting using SCCM, Citrix, Screenmeet, and experience with ServiceNow, Active Directory, VPN/MFA, phone queues, SCCM, Intune.

Only local candidates will be considered that meet the specific skill set requirements.

Pay and Benefits

The pay range for this position is $25.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Moorestown,NJ.

Application Deadline

This position is anticipated to close on Feb 28, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.