Job Information
Michael Baker International IT Systems Administrator - 307745 in Moon Township, Pennsylvania
IT Systems Administrator - 307745
DESCRIPTION/RESPONSIBILITIES: JOB SUMMARY We are seeking a highly skilled and dedicated IT Service Management (ITSM) System Administrator to join our IT team. The successful candidate will be responsible for configuring, maintaining, and supporting ITSM platform to ensure that our teammates are able to perform their operational and other functions.
Key Responsibilities * Configure and maintain the ITSM platform, including self-service objects, forms, fields, environments, upgrades, patches, etc. to meet organizational needs. * Implement and manage ITIL-based processes, including Incident Management, Problem Management, Change Management, and Service Request Management. * Support the integration of ITSM with other IT systems and tools to streamline workflows and improve service delivery. * Support the definition, decisioning, and management of ITSM system security, user access, roles, and permissions. * Create and manage workflows to help automate process / remove manual processes. * Develop and generate reports to provide insights based on ITSM operational data and support decision-making using PowerBI. * Collaborate with IT teams and business stakeholders to coordinate, plan for, design, build, test, deliver, support, and maintain ITSM and/or ITSM-integrated solutions. * Create and maintain comprehensive documentation regarding ITSM's charter, objectives, strategies, requirements, configurations and designs, standard operating procedures (SOP's) as well as roadmap and other forward-thinking documents. * Provide technical support to end-users and resolve issues related to ITSM, ensuring minimal disruption to business operations. * Identify opportunities for process improvements and system enhancements and make recommendations to optimize the use of the ITSM platform.
Experience * 7 to 10 years of system administration experience and demonstrated experience with complex computing environments. MCSE certification can be used in combination with experience as substitute for total years of experience. * Advanced ITIL certifications and ITSM certification are highly desirable. * Proficiency in configuring and customizing the ITSM platform, including experience with JavaScript, Java expressions, etc. and automation are highly desirable. * Knowledge of SQL, PowerShell, APIs, and system integrations is a plus. Strong analytical and problem-solving skills, with the ability to analyze complex issues and develop effective solutions. * Excellent verbal and written communication skills, with the ability to clearly convey technical information to both technical and non-technical audiences. * Strong customer service orientation, with a commitment to providing high-quality support to end-users. * Ability to work collaboratively in a team environment and build positive working relationships with colleagues and stakeholders.
Education Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent combination of education and work experience.
COMPENSATION The approximate compensation range for this position is $98,000 to $129,000. This compensation range is a good faith estimate for the position at the time of posting. Actual compensation is dependent upon factors such as education, qualifications, experience, skillset, and physical work location.Michael Baker International, a leading provider of engineering and consulting services, including design, planning, architectural, environmental, construction and program management, has been solving some of the world's most complex infrastructure challenges for more than 80 years with a legacy of expertise, experience, innovation and integrity.
We Make a Difference.
Michael Baker International is proud to be an Affirmative Action/Equal Opportunity Employer. Michael Baker International provides equal employment opportunity for all persons, in all facets of employment. Mich el Baker International maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. We encourage all qualified applicants to apply for any open position for which they feel they are qualified and all will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, genetic information, disability, protected veteran status or any other legally protected status.
EEO is the Law. Applicants to and employees of Michael Baker International are protected under Federal law from discrimination.