Job Information
Delta Montrose Electric Association Member Services Manager in Montrose, Colorado
POSITION: Member Services Manager
The Member Services Manager provides direction and support to the Customer Service and Member Coordinator teams with the goal of maintaining and expanding world-class customer service. The Member Services Manager is an independent thinker and worker, who analyzes information and data with the goal of improving processes, such as consumer acquisition, consumer escalations, and the consumer journey.
DUTIES: * Directs the work of the Customer Service Representatives (CSRs) to meet schedules and complete projects as assigned. Reviews and evaluates performance of subordinates. * Exhibits leadership skills and abilities to foster a team approach; coaches and educates CSRs to provide best-of-industry customer support; assists with advanced troubleshooting issues and more difficult or escalated customer-related events. * Must show a proficiency towards escalation management practices and maximized consumer satisfaction. * Serves as the primary member relations liaison within the member services department to provide excellent member/customer experiences. * Supervises and coordinates data flow pertaining to Elevate customer accounts and recommends process improvements to afford employee performance improvements.
- Please see Company's website for full description.
REQUIREMENTS: * High school diploma or GED equivalent required. * Five (5) years minimum practical work experience and three (3) years of supervisory experience required, electric utility experience is desired. * Must have experience operating general office equipment, and using personal computers including word processing and databases. Must be able to show strong people management skills and problem resolution proficiency. * Must maintain a valid driver's license.
PREFERRED SKILLS: * A bachelor's degree from an accredited college in Business Administration, Public Administration or a closely related area of study.
- Any equivalent combination of education and experience may be substituted.
WAGE: $92,708 - $125,428/ Year
BENEFITS: Full benefit package including medical, dental, vision, PTO, STD/LTD, life insurance, and 401k retirement. Retirement includes 8% base salary contribution and additional 4.5% match
SHIFTS: Full-time - 40 hours per week
JOB SITE: Montrose, CO
APPLICATION INSTRUCTIONS: If you meet the minimum requirements for this position, please click on How to Apply' to view application information. You must be registered with Connecting Colorado to view the application information (registration is available at no cost).