Experience Inc. Jobs

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Job Summary:

This role is a key part of a dynamic team working on a central initiative to help transform our Canadian Retirement products and systems. Our hard-working team is focused on the evolution and execution of our administrative platform strategy through enhanced technologies, products and digital features. Our goal is to create a better, faster, and easier experience for clients, partners and employees by having administration handled on a single platform.

Reporting to the Director, Program Management, this position is primarily responsible for supervising a team of plan design specialists, being responsible for and monitoring their work to ensure they set up up plans and policies on the new administrative system in a timely and accurate manner, and to ensure compliance with processes and in accordance with federal and provincial pension authorities. This position will also provide training, coaching and mentoring to team members.

The opportunity

• Lead a team of plan design specialists, providing training, coaching and mentoring to team members as required

• Supervise team members’ work and ensure they are following established procedures and protocols, and that they are adhering to required quality standards

• Tracks and reports on progress and provides detailed status updates

• Ensure team members have the tools and resources to accomplish their tasks

• Abide by standard methodologies and close gaps through training, coaching and mentoring

• Identify areas for process improvements and support development and implementation

• Provide open and honest feedback to the project team

• Answer questions from the team and help them find solutions to problems they encounter; remove barriers to them accomplishing their work, wherever possible

• Liaise with the broader project team to report on progress and bring up any issues that can’t be resolved within the team

• Make recommendations for changes and updates to processes

• Cross train team members across different quality work types

• Collaborate with plan design subject matter experts, team members and other project resources

• Manage timelines on a multiude of request types

How will you create impact?

• Ensure the timeliness and accuracy of plan set up, ensuring appropriate set up processes and steps to ensure quality are followed

• Liaise with the broader project team/SMEs/leaders to ensure outstanding questions are resolved

• Raise areas of risk and barriers that can’t be resolved within the set up team

• Create contractual documents and enrolment hubs pertaining to the policies

• Actively participate in team discussions, trainings and meetings

• Proactively seek information and clarity when questions arise

• Solicit feedback from team members

• Ensure the plan documents conform to Manulife’s Compliance and Privacy guidelines

• Strongly adhere to timelines and service level agreements on the requests

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• College diploma or related business experience

• Shown leadership skills and ability to think strategically

• Experience developing a team to complete tasks within tight time constraints while at the same time ensuring all work is completed accurately

• Demonstrated skill in evaluating feasibility or practicality of ideas and options; assessing risks and trade-offs; making informed and timely decisions.

• Strong organizational skills with the ability to handle priorities independently in a constantly evolving environment

• Strong attention to detail and ability to identify inconsistencies

• Strong interpersonal and communication (written & verbal) skills

• Self starter with great initiative who works well in a fast paced environment

• Responds to challenges and opportunities in a positive and productive manner

• Proficient in MS Office i.e. Word, Excel.

• Strong mathematical competence

• Resilient and adaptable to change

• Great teammate with the ability to collaborate between departments and other locations

• Bilingual (French/English) an asset

• Knowledge of Canadian Retirement products and Manulife products an asset

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all collaborators and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$70,350.00 CAD - $117,250.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.