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We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

Position Snapshot

Business areas: Nespresso

Job title: Customer Insights Analyst

Location: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3; Hybrid

What to Expect:

We are looking for a Customer Insights Analyst based at our Montreal location reporting into the Customer Insights Manager for Nespresso. This is a key role within Nespresso in developing our understanding of customer behaviour. The successful candidate will be an analytical and strategic thinker who will take ownership for collecting business critical requirements, analysing vast amounts of customer data, and visualising the findings to increase campaign and initiative effectiveness and support commercial decision making across the business.

A day in the life of:

• You will work day to day directly with the marketing B2B and Boutique team while having frequent collaborations with other analysts and leads within the Growth, Insights and Analytics team who support businesses.

• Synthesize large amounts of data from multiple sources, including customer transaction data, consumer & syndicated research and campaign results. Extrapolate and interpret appropriate information to deliver value add recommendation.

• Consult on experimentation approaches and translate results into actionable takeaways to help drive boutique and B2B growth.

• Lead the reporting & presentations that are engaging, client-friendly, and insightful while incorporating best practices in data visualization and story-telling, on an adhoc/monthly/quarterly/yearly basis

• Extract, review and prepare data for analysis & reporting using SQL.

• Provide operational support to the marketing activations including business cases, targeting & reporting.

Role Requirements:

As the successful candidate, you will need to be able to work autonomously in a fast-paced and ambiguous environment. You will already have great project management and analytical skills coupled with strong communication in order to present complex data clearly.

• Undergraduate degree, preferably in business administration, statistics or related disciplines, with a sound understanding of data analytics

• 5+ years related work experience in an analytical role ideally in Retail

• Experience with measuring campaign effectiveness.

• Expert in data manipulation and analysis using SQL

• Have previously built compelling visualizations to convey key insights using Power BI

• Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and/or worldwide.

Preferred Skills:

• Experience with of Adobe Experience Plateform as an asset

• Proven strategic, analytic and communication (both written and oral) skills

• Strong communication skills, adept at data-driven storytelling

We have a supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting opportunity to drive strategy and build a marketing career with the leader in marketing analytics

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

  Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

#LI-Hybrid

Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.