Resorts World Catskills F&B Host/Hostess in Monticello, New York
The Host/Hostess position is responsible for seating guests in a prompt, friendly, and efficient manner and ensuring equal distribution of guests among servers. The Host/Hostess also ensures that guest experience and the environment is positive.
Greets and seats customers.
Supplies guests with information on services available on property.
Answers phone calls and directs them appropriately.
Accurately makes and cancels reservations.
Effectively maintains wait and quote times.
Takes orders over the phone, ensures all items are in a bag and ready for the guests.
May handle cash transactions at the host stand.
Accommodates any special needs of guests, i.e., boosters, highchairs, etc.
Performs other tasks as assigned
Strong interpersonal and communication skills required
Strong organizational skills and attention to detail required
Ability to work in a fast-paced environment
Ability to multi-task
Must be 18 years or older
High school diploma or G.E.D preferred
Experience in customer service or hospitality preferred
Previous experience in gourmet or fine-dining preferred