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Job Information

Resorts World Catskills F&B Host/Hostess in Monticello, New York

Description

Position Overview:

The Host/Hostess position is responsible for seating guests in a prompt, friendly, and efficient manner and ensuring equal distribution of guests among servers. The Host/Hostess also ensures that guest experience and the environment is positive.

Essential Functions:

  • Greets and seats customers.

  • Supplies guests with information on services available on property.

  • Answers phone calls and directs them appropriately.

  • Accurately makes and cancels reservations.

  • Effectively maintains wait and quote times.

  • Takes orders over the phone, ensures all items are in a bag and ready for the guests.

  • May handle cash transactions at the host stand.

  • Accommodates any special needs of guests, i.e., boosters, highchairs, etc.

  • Performs other tasks as assigned

Essential Functions:

  • Strong interpersonal and communication skills required

  • Strong organizational skills and attention to detail required

  • Exhibit teamwork

  • Ability to work in a fast-paced environment

  • Ability to multi-task

Knowledge/Work Experience:

  • Must be 18 years or older

  • High school diploma or G.E.D preferred

  • Experience in customer service or hospitality preferred

  • Previous experience in gourmet or fine-dining preferred

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