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Old Dominion Freight Line Overages, Shortages & Damages Clerk in Montgomery, Illinois

Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.

Old Dominion freight Line is currently recruiting for a (Overages, Shortages, and Damages) OS & D Clerk to join our OD Family Culture. Our OS & D Clerk will be responsible for inspecting shipments to validate claims and work with claimants to assess responsibility, determine the root cause of damage/shortage and determine resolutions.


  • Locate overages, shortage and damaged freight and research and resolve issues

  • Provide exceptional customer service to internal and external customers

  • Properly handle different types of freight including Hazmat materials

  • Prepare paperwork to process OS&D freight including repackaging OS&D freight as needed

  • Maintain accurate records for reporting OS&D freight on a daily and weekly basis

  • Assist with answering telephones and provide superior customer service

  • May also perform customer service duties such as providing quotes, taking orders and answering general customer questions


  • High School Diploma or equivalent preferred.

  • 1 year of office and/or operations experience, preferably in the transportation industry

  • Proficient with Microsoft Office

  • Experience with AS400 and SAP preferred

  • Experience handling Hazmat materials preferred

  • Excellent verbal and written communication skills

  • Detail oriented with the ability to multi task

Working Days:


Working Shift:


Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.

Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive:

  • Health, Dental & Vision Benefits

  • Short Term & Long Term Disability

  • Flex Spending Accounts

  • 401(k) Retirement Plan

  • Life Insurance

  • Wellness Program

  • Credit Union access, Vacation & Holiday

  • “Birthday Holiday” who doesn’t love some extra attention on their Birthday?

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you’ve come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We’ve grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.