Experience Inc. Jobs

Summary If you have experience as a Program Support Assistant in a call center environment and want to play an important role in this type of environment, please consider joining the Division of Facilities Operations and Maintenance (DFOM) team. This position is located in the call center within the Campus Services Branch of the Division of Facilities Operations and Maintenance. For more information, visit the ORF Website. Responsibilities As a Program Support Assistant you will: Receives calls and evaluates, prioritizes, and initiates the appropriate level of response and/or equipment for each call with minimal supervision. Respond to inquiries concerning projects and activities. Identify discrete steps of transaction processes or routine business practices that might be opportunities for applying standard quality improvement techniques. Support efforts to evaluate and improve the efficiency, effectiveness, and productivity of organizations and programs. Process and track incoming and outgoing materials such as correspondence, reports, memoranda, and other written communications. Develop routine plans or schedules using standard references and existing information. Provide direct administrative, procedural, and informational resource assistance and support by organizing, collecting, analyzing, and presenting information related to the current and future program/project workload. Requirements Conditions of Employment Qualifications To qualify at the GS-07 level: You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-06 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: Determining priority level of incoming calls and entering into tracking system for action; developing routine plans or schedules using standard references and existing information; providing quality assurance for all incoming and outgoing correspondence; and using software applications to prepare correspondence, reports, charts, and forms. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings with the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer. Preview application questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12433675 Education Additional Information This position is designated as an "emergency essential" position and the selected candidate will be considered an "emergency essential" employee and will be required to be available, ready, willing, and able to report for duty under all circumstances (e.g., inclement weather, government closings and holidays, lapses in appropriations, non-emergency and emergency situations) for operation 24 hours a day and 365 days per year coverage. A one-year probationary period may be required upon selection/placement. If selected, you will be covered by a bargaining unit (union). This position requires weekend hours, night shifts, regular or rotational shifts, and holiday hours. This position has on-call or call-back requirements. Visit our Applicant FAQs page for helpful information on the application process. Visit our Total Compensation page and this sample for a detailed look into the benefits, awards, leave, retirement, and other incentives employees may receive as part of a rewarding work environment. If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire.