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Summary Each day is different and exciting in the Patient Support Services Department (PSSD) of the NIH Clinical Center! The PSSD Department is currently seeking an enthusiastic and dedicated Program Analyst with experience working in a health care setting to add to their team. In this position, you will be responsible for collecting and analyzing data with the goal of identifying trends and areas of improvement for department operations and patient services. Join our team today! Responsibilities Establishing study methods and techniques to be utilized in studies and audits. Interpreting findings resulting from studies that are independently developed. Analyzing and evaluating, on a quantitative and/or qualitative basis, the effectiveness of programs or operations in meeting established goals, measures, and objectives. Recommending improvements to promote efficiency and cost savings. Developing various statistical tables and reports, or new or modified work meetings, management processes and procedures for administering program services, guidelines and procedures for program operations. Reviewing, monitoring, analyzing, and evaluating financial, narrative, and statistical reports and program data. Requirements Conditions of Employment Qualifications In order to qualify for a Program Analyst, GS-0343 position at the GS-09 grade level, you must have: A. At least one (1) year of qualifying experience equivalent to at least the GS-07 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: participating in studies and analyses of program operations; reviewing policies and procedures related to program operations; and gathering and organizing statistical information to improve the effectiveness and efficiency of program operations; OR B. Completed a Master's or equivalent graduate degree, or 2 full years of progressively higher level graduate education leading to such a degree or an LL.B. or J.D., if related; OR C. A combination of education and specialized experience that meets the qualification requirements for this position. In order to qualify for a Program Analyst, GS-0343 position at the GS-11 grade level, you must have: A. At least one (1) year of qualifying experience equivalent to at least the GS-09 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: analyzing the effectiveness, efficiency and productivity of conventional problems involving program operations; reviewing the effectiveness of policies and procedures related to the management and administration of financial and budgeting operations; gathering and organizing statistical information to improve the effectiveness and efficiency of program operations; and drafting recommendations for modifying, revising, or implementing procedures to improve the effectiveness and efficiency of program operations; OR B. Completed a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree or an LL.M., if related; OR C. A combination of education and specialized experience that meets the qualification requirements for this position. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings with the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer. Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12549538 Education If you qualify based on education in lieu of specialized experience, you are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed and grades. Unofficial transcripts will be accepted in the application packages. Official transcripts will be required from all selectees prior to receiving an official offer. Click here for information on Foreign Education. Additional Information This position is designated as a "non-emergency/teleworker" position and the selected candidate will be considered a "non-emergency/teleworker" employee. In the event of a closure, you must be available to telework or request leave. At the supervisor's discretion, this position may offer work schedule flexibilities: telework. A one-year probationary period may be required upon selection/placement. PHS Commissioned Officers interested in performing the duties of this position within the Commissioned Corps should apply online to this announcement to receive consideration. The National Institutes of Health participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their Social Security numbers. The NIH maintains a tobacco free work environment and campus. Must be able to perform the essential duties of the position, with or without reasonable accommodation. Visit our Applicant FAQs page for helpful information on the application process. Visit our Total Compensation page and this sample for a detailed look into the benefits, awards, leave, retirement, and other incentives employees may receive as part of a rewarding work environment.