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Client Data Director

General Information

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Country

United States

Department

Information Management

Date

Monday, September 9, 2024

Working time

Full-time

Ref#

20033997

Job Level

Manager without Direct Reports

Job Type

Experienced

Job Field

Information Management

Seniority Level

Mid-Senior Level

Currency

USD - United States - US

Annual Base Salary Minimum

84,600

Annual Base Salary Maximum

169,200

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) .

Monthly: Monthly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

Role:

As part of Xerox’s objective to improve Client Centricity and establish a consistent Client 360 view across our eco system, we are seeking a determined and passionate Client Data Director to spearhead this transformation.

Job Description:

The Client Data Director will partner with Xerox Digital eXperience (XDX) to ensure that our business has a resilient data and analytics capability in place to enable and support its global strategy. Working closely with appropriate business stakeholders and executives to develop vision, strategy, goals, and objectives regarding client data governance, master data management and the provision of actionable Client 360 insights to drive client centricity and growth.

Responsibilities :

The essential duties and responsibilities of the role include but are not limited to the following:

• Leading the Client Data Governance Council which defines the policies and standards for how data is used, when it is used and by whom. This applies to all internal departments, projects and initiatives that handle client data and 3rd Party vendors or vendors who have access to Xerox Client data. The role will help unlock better value from the data assets and increase the maturity of the organization's use of data, while providing strategic and operational guidance

• Lead and coordinate the provision of high-quality client data information and insight that supports the planning and execution of the complete client journey

• Overall business owner for all data sources and processes that impact client data including but not limited to data collection, storage, processing, cleansing, access authorization, distribution, retention, disposal and recovery.

• Ensure policy definition and compliance in the areas of data privacy, security and data classification (e.g., PII - personal identifiable information)

• Establish and manage data management, maintenance and governance program

• Arbitrate across the business units and demonstrate a clear understanding of data

• Ensure that Xerox has a resilient data and analytics capability in place to enable its digitalstrategy

• Serve as data steward and liaison to the Corporate Data Governance team for the Client Data domain

• Cultivate cross-functional relationships across the business

• Collaborate with XDX lead to manage relationship with strategic data supplier(s)

• Key Business Xerox Stakeholder in project milestone reviews and required Xerox signoffs

• Regularly review data architecture and processes in consultation with stakeholders and implement continuous improvement

• Have clear understanding of the complete client journey

• Champion, evangelize, and provide thought leadership on the value of leveraging data driven information to improve investments, customer experience and grow market share

• Develop and lead the global standard approach, framework, and methodologies to leverage and embed Client 360 analytics solutions across the organization

Key Requirements:

• Define processes and governance and lead the integration of these across Xerox

• Perform data management, governance reviews and data maturity assessments

• Assist with data architecture reviews and advise on data solutions that relate to data governance programs (data dictionaries, data quality, metadata management, master data management and lineage)

• Establish a central design authority for governing data. This will include creating the relevant steering and working groups with the appropriate representation across the business

• Coordinate strategy with other business executives

• Cultivate cross-functional relationships between business units to ensure insights become actionable and drive desirable business outcomes.

• Ensure data is in a clean, consistent, accurate and actionable format for the rest of the company to easily use

• Help assist data literacy across the company so various stakeholders can put your data to use

• Demonstrate ROI through data collection, enrichment and integration activities

• Champion and drive change to create a dynamic hub of expertise and insight, making best use of data

• Design, innovate and drive best in class master data management practices, processes, KPIs, policies, and data governance to ensure effective business performance, continuity, and stability

• Effectively communicate with internal stakeholders to build confidence in the accuracy and quality of data, and work collaboratively to address perceived gaps in the data

• Deliver high impact training, mentorship and change management strategies for data governance that generate advocacy for data driven culture across the organization

• Ensure all functions of Xerox are conforming to the defined data policies and procedures. This will involve enforcement of behavior changes to adhere to DG policies and standards for maintenance and upkeep of accurate, quality data.

• Understand risk management and help identify and mitigate any potential or associated risk

Candidate Requirements :

• High level of literacy in all data-related concepts (data sources, structure, attributes, definitions, catalogues, modeling, data lifecycle, etc.)

• Ability to effectively bridge and play an interface role between the business and technical/(XDX) sides of the company

• Preferred - Working knowledge of Xerox organizational structure globally (GTMUs and key business functional areas that have touchpoints along various parts of the customer journey)

• Professional work experience in Master Data Management/Data Governance required

• Experienced leader in driving the adoption and optimization of a data driven organization

• Experience working in a global, multi-national, multi-cultural company in a matrixed environment

• Strong communication and interpersonal skills

• Excellent written and verbal communication and presentation skills, able to articulate new ideas and concepts to technical and nontechnical audiences

• Excellent analytical and problem-solving skills

• Strong leadership and decision-making skills

• Demonstrated experience in project management and organizational management

• Proven track record managing complex, large-scale projects with overlapping resource requirements

• Proven ability to work in distributed systems

• Ability to adapt to a changing environment and handle multiple priorities

• Confidence in presenting to senior management and colleagues in non-technical language

• Ability to build rapport and influence leaders to drive transformation and best practices across the client data lifecycle

Location: Remote in the United States

#LI-REMOTE, #LI-MK1

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.