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Technical Writer II

Who is Epsilon:

Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.

Epsilon’s headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.

Why work for Epsilon:

In joining Epsilon’s team, you will have the opportunity to contribute to Epsilon’s business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.

Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.

Where you’ll work:

This fully remote opportunity allows you the flexibility to work from home in support of Epsilon’s SOC customer.

Our Customer’s Mission :

The Security Operations Center (SOC) is responsible for the overall security of enterprise-wide information systems and networks. The SOC's objectives are to protect, detect, respond, and recover from information security (IS) threats to the enterprise and associated systems. The SOC is chartered to prevent, detect, contain, and eradicate cyber threats through monitoring, intrusion detection, and protective security services to information systems. The SOC also conducts vulnerability assessments, analyzes cyber threats, monitors the email gateway, and collects information on and investigates and reports on all confirmed or suspected security incidents.

An average day:

As Technical Writer II, you will create, prepare, edit, maintain high-quality technical documentation, and distribute internal and external customer facing communications and user guides, as well as service advisory notifications to the NPS personnel with a strong focus on security documentation and policies. This role involves working closely with security teams, engineers, product managers, and other subject matter experts to ensure that complex security concepts and procedures are clearly communicated to both technical and non-technical audiences. In this position you will:

• Assist in the creation and maintenance of security policies that align with industry best practices and regulatory requirements.

• Create, update, and maintain security policies, procedures, guidelines, incident response plans, and other security-related documentation. Create various communication products such as displays, booklets, documentation (e.g. Service Advisories, Tech Tips, eBiz Notifications, System 411 Notifications) and pamphlets.

• Work closely with the security team, IT, engineering, and other cross-functional teams to gather information and ensure the accuracy and relevance of security documentation.

• Review and edit security content produced by other team members to ensure consistency, clarity, and technical accuracy.

• Organize and manage security documentation sets, ensuring they are up-to-date, accessible, and comply with industry standards and regulatory requirements/

• Provide documentation support for security audits and compliance initiatives, ensuring that all security documentation is audit ready.

• Gather and incorporate feedback from users, stakeholders, and auditors to continuously improve the quality and effectiveness of security documentation.

• Identify and implement improvements to documentation processes and tools, particularly in the area of security, to enhance efficiency and quality.

• Manage multiple versions of security documentation as policies and procedures evolve, ensuring that all documentation is properly versioned and archived.

Basic Qualifications:

• As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.

• Bachelor’s degree in Technical Writing, English, Communications, Information Security, or a related field; or equivalent experience.

• 3-5 years’ experience conducting writing in a technical environment, with direct experience writing and editing customer facing communications.

• Strong writing, editing, and proofreading skills with an ability to write in a clear and concise manner, particularly in the area of security.

• Excellent organizational and time management skills with the ability to manage multiple projects simultaneously.

• Strong interpersonal skills with the ability to work effectively both independently and as part of a team.

• Experience in creating documentation such as user guides, manuals, and online help files.

• Good interpersonal skills to collaborate with subject matter experts and team members.

• Ability to understand and communicate complex security concepts and procedures to diverse audiences.

• Proficiency in using documentation tools, software, and knowledge management databases.

• Proficiency in Microsoft Office Suite, XML, HTML, and CSS.

• Ability to research and gather technical information from various sources.

• Strong attention to detail and the ability to present complex information clearly and concisely.

• Knowledge of industry standards and best practices for security documentation.

Other Requirements:

• All Contractor personnel working on this contract must hold an interim or favorably adjudicated DoD/IC SECRET collateral clearance before onboarding.

• May require occasional travel to the customer location in Monterey, CA.

Physical Demands and Working Conditions:

Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:

• Prolonged periods of computer desk work.

• Dexterity of hands and fingers to operate a computer keyboard and other computer components.

• Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.

• The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.

• Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers.

• Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.

• Maintain a professional emotional response when working with others.

Connect directly with your dedicated recruiter, Jeannine, on Epsilon’s careers page.

www.epsilon-inc.com/careers

Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Minorities/Females/Disabled/Vets.

Please click here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) to review your rights under EEO policy.

If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com .

We will be accepting applications through 10/1/2024.

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