Wawa, Inc. Fuel Associate in Monroe, New Jersey
STR08330 - Monroe, NJ 08831
Job Title: Fuel Associate
Location: NJ Locations
Department: Store Operations
Job Summary : The Fuel Associate works in support of the store management team to facilitate the completion of gasoline related customer service and tasks. Delivers fuel safety, customer service and ensures fuel court related tasks are completed with efficiency and consistency. The Fuel Associate is expected to properly execute all cash management processes, including cash handling, credit card processes and related safety procedures. The Fuel Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day.
Greet customers at kiosk/fuel dispenser and provide an enjoyable fuel experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
Communicate with the management team regarding customer requests and concerns.
Assist fuel customers by determining need (fuel type, amount, etc), programming fuel dispenser, and pumping fuel.
Operate the point of sale as per corporate standards and maintain proper cash levels. Process cash and credit payments and use cash register to dispense change/receipt at completion of service.
Complete outdoor housekeeping functions including using outdoor power equipment, cleaning, power washing, sweeping, cleaning oil and gas spills and picking up and emptying trash. Wipe down the fuel area and restock all fuel area supplies and products.
Replace receipt paper and ensure that credit card payment area has not been tampered with.
Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials and other publications.
Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
Complete other tasks as assigned by store management.
Ability to work well individually as well as in a team environment
Good communication skills
Excellent customer service skills
Ability to learn processes and procedures and demonstrate on a daily basis
Ability to work overtime when needed
Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures.
Perform the following physical behaviors continuously throughout their shift: standing, walking, handling, reaching horizontally, reaching above the shoulder, grasping firmly and pushing buttons
Perform the following physical behaviors occasionally during their shift: bending, stooping, squatting, crouching, kneeling, pushing and reaching below waist
Must be able to lift and carry up to 50 lbs.
Must be at least 16 years old
Must have reliable transportation
Must be able to tolerate exposure to cleaning products
Ability to withstand extreme environmental conditions
Pursuit of or high school diploma or equivalent preferred
Prior cash register and/or cash handling experience preferred
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at email@example.com or 1-800-444-9292.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of “Fulfilling Lives, Every Day,” for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to “boundless convenience.” We believe Wawa is its own brand of elevated customer service that’s achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.