Experience Inc. Jobs

Title: Accounts Receivable Clerk

Category: Accounting & Finance

EmploymentType: Full-Time

Location: NJ-Monroe Corporate

LocationType: corporate

JobLocation: Monroe Township, New Jersey 08831

JobSummary: Barnes & Noble is the world’s largest retail bookseller and the leading retailer of content, digital media and educational products. We operate over 600 Barnes & Noble bookstores in 50 states and one of the web’s premier e-commerce sites, bn.com. Our Nook Digital business offers a lineup of popular NOOK® tablets and eReaders and an expansive collection of digital reading content through the NOOK® store.

We’re proud to be an industry leader, consistently recognized for excellence in quality and customer service in our stores and online at bn.com. 

We are seeking an Accounts Receivable Clerk to join our growing team! This role will be responsible for collecting past due items on B&N Institutional and Corporate customer accounts. (Specific states will be assigned to an AR representative to ensure accountability and to provide our customers with a single point of call contact.) This role will communicate with both customers and B&N stores in order to provide resolution on open receivables pertaining to invoices within customer accounts. The end result is that customer obligations are met through payment in full for outstanding invoices.

This role is based in our Monroe, NJ office.

WhatYouDo:

• Provides both the stores and customers with necessary invoice/statement detail backup

• Researches root causes surrounding why invoices have not been paid

• Interacts with several different internal and external departments to ensure payments are timely

• Contact customers via phone, fax and email surrounding outstanding balances

• Engages Manager when necessary for problematic account issues

• Performs effective follow up on promise to pays and broken promise items while prioritizing aged items

Knowledge&Experience:

• High school diploma or equivalent plus a minimum of 3 years of customer service or related experience in a specialty retail environment preferred

• Working knowledge of Oracle AR software

• Working knowledge of Microsoft office suite

• Must be able to effectively communicate in oral and written format, including effective communication via phone calls, faxes, one on one conversation and emails to customers, stores and other B&N departments

• Must be able to communicate ideas and concerns to both the AR Team and Manager

EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.