Experience Inc. Jobs

Technical Support Engineer III

Location:

Moncton, CA, E1H 2R6

Requisition ID: 15383

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com (https://c212.net/c/link/?t=0&l=en&o=3466342-1&h=1955860405&u=https%3A%2F%2Fwww.igt.com%2F&a=www.igt.com) .

Overview

• The Technical Analyst role plays an important part in the technical aspects of designing, testing, operating and troubleshooting IT systems.

• Technical interface with the customer with focus on Requirement Definitions, User Testing Support, System Operations Support, Troubleshooting and Incident Management.

• For all these aspects, the Technical Analyst will work closely with the colleagues of the IGT Technology Departments of Business Analyst (BA), Quality Assurance (QA), SW Development, System Operations, System Engineering, Infrastructure/IT and Services teams.

Responsibilities

• Work closely with the Second Level Support (System Ops Support Team) for incident resolution.

• Perform Ops Support tasks if applicable.

• Support on Incidents root cause analysis.

• Testing with the customer/local staff of releases for problems resolution.

• Requirements clarification for SW enhancements

• Act as Subject Matter Expert for local Technical Regulations and, working in synchronization with the IGT Compliance team, provide inputs to the SW Development and QA teams.

• Test support to the customer/local IGT team and to the Regulator.

• Work with the QA team to assure that proper user test scripts are in place and executed, including special testing conditions applicable to the specific jurisdiction (including anomaly and volume testing)

• Support to the Integration Engineer for Test and Production environments deployments, including any Hotfix deployment.

• Management and Maintenance of the incident tickets using the proper tracking tools (Salesforce and Jira)

• Provide technical inputs on Major Incidents Reports.

• Coordinate with Infrastructure and Operations departments and maintain compliance to all regulations.

• Support on training and documentation for new features introduced in the system.

• Engagement with the Project Team for any delivery for the Jurisdiction.

Qualifications

• A degree in computer science or informatics

• 3-5 years working experience.

• Verbal and written communication skills in English

• Knowledge on Database Administration and SQL.

• Knowledge of IBM DB2

• Knowledge of Red Hat Linux, Windows (2008R2, 2012, 2016).

• Knowledge of Linux Scripting and Windows PowerShell.

Preferred

• Software Development Lifecycle knowledge

• Configuration Management knowledge

• Software Quality Assurance experience.

• Ability to test, install, configure and implement new software packages, technologies and applications.

• Understanding (preferred experience) in Infrastructure and/or Network maintenance.

• Knowledge of incident tracking systems (Salesforce and Jira are preferred)

• Excellent communication (written and oral) and interpersonal skills

• Eagerness to contribute in a team-oriented environment

• Ability to work creatively and analytically in a problem-solving environment

• Flexibility to travel as needed (no more than 20%)

Keys to Success

• Building collaborative relationships

• Decision making

• Drive results

• Foster innovation

• Personal energy

• Self-leadership

#LI-KG1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, marital or family status, and any other personal attributes protected by federal, provincial or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .