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Kelly Services Customer Service Specialist [Tier 1] - Canada in Moncton, New Brunswick

Think the best job opportunities are far away? Think again!

Great opportunities are right here in your backyard. KellyConnect is hiring remote Customer Service Specialists to join our team. Let us help you grow at work and discover what’s next in your career.

Compensation/Scheduling & Training Details:

  • Payrate: $19.10/hr CAD

  • Location: Work from Home

  • Schedule: A minimum of 38 hours/week will be scheduled between 12pm-10pm CST

  • Due to business needs schedules will be comprised of evenings, weekends, holidays and overtime will be scheduled as necessary.

  • Start & end times will vary.

  • To ensure you are set up for success there will be 5 weeks of paid training.

  • Training will be comprised of self-led activities/instructor-led curriculum & on the job training.

Why you should apply to be a Customer Service Specialist:

  • Growth opportunities available.

  • Call center career mapping for quality assurance, training & leadership opportunities for those desiring career development.

  • Work from home positions- you provide the internet, and we provide the equipment!

  • As your career progresses & competencies are assessed there is earning potential up to $22.95/hr. within the program

  • KellyConnect offers paid time off & paid holidays as well as voluntary health & retirement benefits.

  • Access to our “Perk spot” program which offers discounts and rebates on goods & services from today’s best-known brands as well as opportunities to take advantage of our education and learning discounts.

What’s a typical day as a Customer Service Specialist?

  • Interacting with hundreds of callers daily and using techniques like active listening and critical thinking to bring resolutions to a wide array of customer service inquiries.

  • Actively resolving complaints and concerns within the queue.

  • Investigating billing & fraudulent activity concerns.

  • Processing account requests.

  • Providing guidance with product features & properly diagnosing hardware/software issues.

  • Screen sharing to resolve technical issues as needed.

  • Coordinating appointments for further troubleshooting & maintenance.

  • Researching articles and work instructions to efficiently resolve inquiries.

  • Properly documenting notes and effectively summarizing conversation details.

  • Openly accept feedback, coaching & training to further develop skills.

What’s a typical day as a Customer Service Specialist?

  • Interacting with hundreds of callers daily and using techniques like active listening and critical thinking to bring resolutions to a wide array of customer service inquiries.

  • Actively resolving complaints and concerns within the queue.

  • Investigating billing & fraudulent activity concerns.

  • Processing account requests.

  • Providing guidance with product features & properly diagnosing hardware/software issues.

  • Screen sharing to resolve technical issues as needed.

  • Coordinating appointments for further troubleshooting & maintenance.

  • Researching articles and work instructions to efficiently resolve inquiries.

  • Properly documenting notes and effectively summarizing conversation details.

  • Openly accept feedback, coaching & training to further develop skills.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Opportunity is calling.

Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We’re KellyConnect ® —and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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