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KONE, Inc Offering Manager, Service Repairs in Moline, Illinois

Founded in 1910, our mission is to improve the flow of urban life and make our world’s cities better places to live. We are a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Through our innovative solutions, we strive to make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

We pride ourselves on our family-centric culture and guiding principles that serve as the foundation of who we are and how we do business. In addition to our passion for safety and innovation, our culture is strengthened by our values of care, customer, collaboration and courage which connects us closer to the customers and communities we serve and makes us a great place to work. In addition to providing competitive salaries, learning & developmental opportunities and an environment built on teamwork, flexibility and respect - we also offer world-class benefits such as a matching 401K, pension plan, comprehensive health care and wellness plans for your entire family, as well as paid holidays and paid time off.

Are you ready to make your next career move to join our team as our Offering Manager, Service Repairs ?

  • Do you understand of maintenance and service repair offering content and pricing logistics?

  • Do you have sales, marketing and customer relationship knowledge?

  • Do you have strong analytical and problem-solving skills?

  • Do you have strong collaboration, communication and presentation skills?

  • Are you able to travel 25%?

  • Do you have experience within our industry?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

As our Offering Manager, Service Repairs you will be responsible for developing and driving VA Repair Sales and profitability by creating new solutions based on Customer needs as well as promoting new and existing solutions with our ENA frontline GM's, Technicians, Supervisors and Salespeople. This position will also be responsible to track and report on progress made with ENA VA repair sales and profitability.

What will be your key responsibilities?

Area of responsibility – US, Canada, Mexico

Implementation - 25% - Implement existing billable packages and services that drive profitable growth of service repair sales through regimented frontline communication, knowledge expansion and industrialization of existing solutions in our frontlines. Expand KONE understanding of service repair market and potential of our customer and LIS base.

Sales Strategy - 20% Own the product pricing strategy and develop and implement pricing levels to achieve business objectives. Ensure pricing strategy matches market position and achieves optimum profitability performance (volume and revenue)

Creation - 15% - Develop packaged service repair and upgrade “products” by leveraging KONE Spares, SAS, Life Cycle Management, Technical Help Desk, KTI, GSS and frontlines service organization to create innovative repair and upgrade solutions to support our frontlines in proactive demand creation by targeting order development opportunities focused on our customers’ equipment needs.

Training - 15% - Drive the harmonization and professionalization of our service repair delivery including: Customer and tender documents, installation instructions, training materials for frontline service teams including technician engagement leveraging project management discipline

Analysis/Reporting - 10% - Analyze material consumption across our frontlines, solutions available from third party suppliers and additional NQR profitability improvement opportunities such as price increases and cost reduction on low CMII% Packaged Service Repairs as well as process improvements in the front line that will increase our profitability and reduce credits. Interface with Service Business leadership to effectively forecast sales per offering (units, monetary value and CMII) for operational, monthly and annual planning

Support the Maintenance Repair Productivity Leader - 10% - with Ad hock requests around VA productivity improvements and service related programs.

SPARES/Parts - 5% - Ensure logistics (KONE Spares, Third Party suppliers, GSS) are aligned with our development and can deliver consistently and with high quality new and existing offerings.

What do you need to be successful?

  • Bachelor degree in business related field or equivalent work experience.

  • 5+ years of strong cross functional and cross-border leadership; including, all levels of the field organization, Spares, SAS, third party suppliers, global and local R&D, global & local supply line, operations, quality, strategic accounts, Service Operations and Sales, Finance, legal, marketing, customer service, training and global strategic leaders.

  • Must have a driver personality who is highly creative, innovative, detail and results oriented and able to “think like the customer” in order to deliver repair packages that differentiate KONE from the competition and delight the customer.

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, and basis of disability or any other federal, state or local protected class.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Did you know KONE moves over one billion people every day? In 2019, we had annual net sales of EUR 10 billion. We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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