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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11306472

Position Summary:

Patient Service Representatives are the face of Westside! At Westside, Patient Representatives welcome and meet with every patient and family that enters our clinic. As a Patient Representative you will be responsible for collecting co-pays, scheduling patient appointments, managing therapist treatment schedules, and communicating essential information to department leads regarding changes to the patients schedules, billing or insurance information.

Who You Are:

• Compassionate and empathetic communicator
• Collaborative spirit who enjoys supporting and working with a team
• Effective problem solver who identifies opportunities for improvements and growth
• Organized and detailed, with the ability to effectively manage multiple patient files
• Tech savvy with a passion for technology and efficiency

What Youll Do:

• Coordinate communication with parents/guardians, clinical and administrative staff
• Perform the daily operations of the clinic and Front Desk duties including: answering inbound calls, placement of outbound calls, monitoring of voicemail and emails, scheduling initial and continuing appointments ,following up on leads and service lists for scheduling to ensure maximum occupancy
• Facilitate the check-in process including a warm greeting to the patient and their parents/guardians, collect necessary at the time of service fees including but not limited to copay, self pay, patient payments
• Collaborate with all departments to assist families with concerns including invoicing, authorizations, documentation and timely follow through to ensure resolution
• Collect all time-of-service fees due at the scheduled appointment time; including but not limited to copay, self-pay, patient payments, issue receipts, and complete necessary weekly deposit form for cash and check tracking
• Maintain accurate and current clinician schedules for ongoing appointments as dictated by the clinician template and protocols
• Distribute and post newsletters, brochures, and other printed materials to share information with clients and families
• Ensure completion and accuracy of the intake processes including the collection of demographic information and necessary documents, insurance benefit verification, retrieval of appropriate paperwork
• Take inventory and track necessary clinic supplies for ordering
• Responsible for front desk and waiting room tidiness

What Youll Bring:

• High school diploma or equivalent
• One year of front desk administration experience in a medical office/healthcare setting
• Foundational understanding of healthcare operations and basic health insurance terminology
• Excellent interpersonal and communication skills
• Able to work effectively with all levels of the organization and in a diverse work group
• Proactive and independent with the ability to take initiative
• Excellent time management skills with a proven ability to meet deadlines
• Comfortable with technology, with the ability to learn multiple systems and software
• Proficient with Google Workplace or Microsoft Office
• Must maintain discretion and client confidentiality

What Youll Get:

• A Great Culture
• Competitive Salary & Performance Bonuses Program
• 401(k) with Employer Match
• Leadership Development Trainings for Staff
• Health Insurance, Dental Insurance, and Life Insurance
• Paid-Time Off, Paid Sick Days and Paid Holidays
• Team Outing Stipends & Staff Events
• Early Access to Leadership Roles in Fast Growing Company
• Therapy Director Mentoring & Observations
• Beautiful, State-of-the-Art Clinics

Who We Are:\ Westside is a culture first organization that cares foremost how our Patient Service Representatives feel on a daily basis. We foster a safe environment where employees are free to be themselves, make mistakes, ask for help when they need it, and experience the power of working on high-functioning teams. Above all, we aim to meet our mission of changing kids lives. As an PSR with a wear-it-on-their-sleeves passion for working in an outpatient pediatric clinic, we think youd be a great fit!

Westside Childrens Therapy is an Equal Employment Opportunity employer and does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.