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Sutter Health Patient Experience Program Coordinator IV in Modesto, California

Organization:

MMC-Memorial Medical Center

Position Overview:

Responsible for implementation of strategic priority projects designed and deployed to achieve the highest levels of quality, access, and affordability. Using established project management tools and processes, efforts result in successful implementation of projects to produce improved organizational performance. Provides leadership, coaching/consulting, and facilitation skills to project team. Responsible for the management of multiple medium sized projects and/or 1-3 large size projects that are highly complex. These types of projects cross multiple service lines and/or regions, have multiple facets of work teams that provide the output of deliverables, and/or multiple complex milestones or critical paths which can result in different outcomes of the work at hand and therefore take more resources and expertise to manage and see through to completion. Responsible for overall coordination, status reporting and stability of project oriented work efforts.

Job Description :

EDUCATION:

Bachelor's: Administration, Health Administration, Public Health or related field

TYPICAL EXPERIENCE:

4 years recent relevant experience.

SKILLS AND KNOWLEDGE:

Conceptual, analytical and negotiation skills are necessary, along with skills in solving complex problems and developing actionable recommendations.

Demonstrated leadership skills in order to manage large complex projects (ie. number of resources, functional areas, time requirements, and the organizational experience of the subject).

Demonstrated ability in leading / facilitating teams.

Customer service focus in all decisions and actions.

Interpersonal skills and an ability to cultivate a network within Sutter health to gain support from key stakeholders and gain trust and respect from senior leaders.

High level of operational thinking and expertise with the ability to quickly analyze and understand healthcare operations desired.

Detail oriented, self-directed and able to work autonomously.

Communicate complex concepts and ideas effectively to all levels within the organization.

Develop, create and deliver presentations to all levels within the bay area foundation.

Demonstrated ability to continuously learn and improve understanding of project methodology and tools.

Proficiency in spreadsheet, word processing, project management and presentation applications required, preferably the Microsoft suite.

Verbal and written communication skills, including a high level of tact, diplomacy, and adaptability.

Organizational skills with ability to handle multiple projects, multiple (and sometimes conflicting) priorities and adapt to a rapidly changing environment involving multiple stakeholders at various levels.

Collaborative working style and ability to develop/sustain productive work relationships with key stakeholders and other project resources across all areas and levels of the organization.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

Occasionally

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Number of Openings:

1

This position may regularly work, store, prepare, receive, unpack, transport, dispose of, or administer drug(s) identified as hazardous, or potentially hazardous, by the National Institute for Occupational Safety and Health (NIOSH) for purposes of USP 800.

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $33.26 to $49.89 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.

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