Experience Inc. Jobs

Description:

TEKsystems is looking to hire a PC Technician in Mobile, AL. In this role you will provide both remote and onsite technical, operational, and training support to users. As an IT Support Specialist you will support escalated problems from the help desk, as well as provide second-tier support to end-users for PC, server, mainframe applications, and hardware. Candidate must have an active Secret clearance and an active CompTIA A+, CompTIA Network+, or CompTIA Security+ to be considered

Primary Responsibilities:

• Provide support to end-users for PC, server, mainframe applications, and hardware.

• Handle problems that the first-tier help desk support is unable to resolve.

• Install and test personal computers, printers, and other peripherals, configure operating systems, load shrink-wrap programs and other application software programs.

• Troubleshoot printer, computer, and peripheral incidents, perform hardware and software diagnostics, and coordinate needed repairs.

• Resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.

• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

• Simulate or recreate user problems to resolve operating difficulties.

• Recommend systems modifications to reduce user problems.

Qualifications

• Must have at least an active Secret Clearance

• AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education

• 2+ years of professional, applicable IT experience

• Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)

• Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.

• Experience supporting Windows 10, and MS Office 2013

• Experience using Remedy or a similar ticketing system.

• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.

Hours: Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.

Skills:

Active directory, Windows, pc technician, support, tickets, pc technician, Microsoft Office, CompTIA, A+, Security+, Network+, ticketing system, IT Support, O365

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.