Job Information
Oracle Technical Support Analyst in MISSISSAUGA, Ontario
Job Description
Preferred Qualifications:
Bachelor's/College Degree in Computer Science/Information Technology or equivalent, 0-2 Years of Experience
Language Proficiency in English is essential
Experience working with Single Sign-On, Backbone.js, JQuery and/or Bootstrap is a plus
Working knowledge on Java, C#, .NET, PHP or other programming language would be beneficial
Experience interacting with customers in person or over the phone is preferred
Experience reviewing logs for root cause analysis (for example application and payment logs)
Working knowledge and experience in Linux or Unix environment a plus
Familiarity with Apache or other Web server technologies a plus
Knowledge and understanding of eCommerce best practices (including usability, SEO, fulfillment, etc.) a plus
Knowledge in troubleshooting computer peripherals like scanner, printer and cash drawer
Advanced knowledge in SQL/databases
Proficient in JavaScript, Java / C#, perl scripting
Flexible on working hours/days with a willingness to work extended hours, holidays and occasionally weekends
Excellent organization, verbal and written communication skills with customer service mindset
Previous experience in a similar role or translation is an advantage
Knowledge of the culture, attitude and practices in the countries where that language is spoken
Detail-oriented, enthusiastic, and responsible
Strong analytical approach to troubleshooting
Career Level - IC1
Responsibilities
Your Responsibilities:
Promptly resolve inbound calls and online Support cases from customers, partners and internal employees.
Performs routine to moderately complex troubleshooting and analysis to resolve issues
Identifies software defects and reports to Quality Assurance/Development for investigation of root cause and fixing
Documents case through formalized written communication
Handle inquiries and problems within assigned major product area expertise/ skill set and effectively triage those outside area of expertise and transfers to the next Support level
Performs translation of online communication to/from customers using our Machine Translation Tool and manage day-to-day case management translation tasks
Proofread, edit, and revise translated materials and documentation
Perform UAT and evaluate translation quality. Help to arbiter linguistic quality assurance results
Creates and maintains product specific terminology glossaries and language style guides to ensure consistency and cultural conformity
Contribute ideas and feedback on processes related to internationalization
Participate in various localization tasks/projects
Create and maintain knowledge base that enable self-service support for Customers/Partners
Range and benefit information provided in this posting are specific to the stated locations only
Canada: Hiring Range from $44,000 to $96,000 CAD per annum
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
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